Retail Sales Consultant

Claybrook Studio; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading design led tile and interiors brand is seeking a showroom-based sales consultant to join their friendly team in Shoreditch. In this role, you will assist customers, actively sell products, and provide design advice, while ensuring excellent after-sales service. The company offers a supportive culture, 25 days of holiday plus bank holidays, and ongoing training.

Benefits

25 days holiday plus bank holidays

Ongoing training and development

Approachable, supportive company culture

2 annual team events

Staff discount

Qualifications

• Proven retail or sales experience.
• Strong literacy and numeracy.
• Confident, enthusiastic, and self-motivated.

Responsibilities

• Actively selling tiles, paints, and bathrooms.
• Building relationships with clients to generate repeat business.
• Providing clients with design and technical advice.

Skills

Customer Service

Sales

Design

Team Work

Education

Interior design qualification

Job description

Claybrook Studio is a design led tile and interiors brand with 3 showrooms and an online store. We aim to supply beautiful products with exemplary service.

Claybrook are hiring a full time (37.5 hours per week)showroom-based sales consultantto join its friendly team in the Shoreditchstore located on Curtain Road. The hours are 9.30am to 5.30pm andincludes some Saturdays on a rota basis.

The role is to assist all visitors to the showroom, selling design led tiles, bathrooms and Claybrook paint. Providing design advice and fantastic after sales care.

Suitable candidates must have proven retail or sales experience and a passion for design and decoration.

Benefits

25 days holiday plus bank holidays, ongoing training and development, approachable, supportive company culture, 2 annual team events, staff discount

Requirements

• Excellent people skills and customer service standards

• Strong literacy and numeracy

• Strong IT skills, training provided on company systems

• Confidence, enthusiasm, self-motivation and the ability to work well under pressure

• Ability to perform within a small team, yet take personal responsibility for clients and sales

Desirable

• Previous sales experience either with an interiors brand or high-end retail is preferred

• An Interior design qualification is an advantage but not essential

Responsibilities

• Actively selling tiles, paints, bathrooms

• Building relationships with private and trade clients to generate repeat business

• Front of house greeting and advising customers visiting the showroom

• Maintaining showroom samples and displays including restocking samples and unpacking sample deliveries

• Processing in store and online sample requests and sales orders

• Answering phone calls and replying to online and store enquiries

• Providing clients with design and technical advice, preparing quotations

• After sales care, processing returns and collections

• Supporting other areas of the business when required, e.g. Commercial and Logistics teams

Key Words

Sales, Customer Service, Design, Interiors. Team Work