Retail Sales Associate - Merchandising & Customer Experience

PUMA; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

PUMA is hiring in London for a Store Manager/Sales Leader to drive sales, deliver exceptional customer service, and oversee daily store operations. You will manage stock, merchandising, and reporting to boost performance while maintaining brand standards.

The role requires strong leadership, product knowledge, and POS proficiency. You will collaborate across teams to deliver a premium customer experience and ensure compliant store operations.

Qualifications

• Achieving or exceeding sales, KPIs, and profitability goals with product knowledge.
• Providing high standards of customer service and engagement on the sales floor.
• Strong analytical and problem-solving skills.
• Manage stock levels on the sales floor ensuring sizes and styles are available.
• Proficiency in retail software and POS systems.
• Adhering to safety regulations, hygiene standards, and company policies.
• Ability to work independently and manage own emotions and challenges.

Responsibilities

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures, pre-sale preparation of goods, labeling, and pricing compliance.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability on the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.

Skills

Product Knowledge

Sales Management

Customer Service

Problem-Solving

Stock Management

Technology: POS

Compliance Awareness

Self-Leadership

Tools

POS systems

Job description

PUMA is hiring in London for a Store Manager/Sales Leader to drive sales, deliver exceptional customer service, and oversee daily store operations. You will manage stock, merchandising, and reporting to boost performance while maintaining brand standards.

The role requires strong leadership, product knowledge, and POS proficiency. You will collaborate across teams to deliver a premium customer experience and ensure compliant store operations.