Retail Sales Associate — Exceptional Customer Experience

WHSmith Careers; Hounslow; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Job summary

WHSmith is seeking a Sales Assistant to deliver exceptional customer service and work independently or as part of a team to uphold our store standards across airports and urban locations.

You will be involved in stock replenishment, maintaining tidy displays, and helping customers find products while upholding high merchandising standards. You’ll collaborate with colleagues to achieve targets and support a welcoming shopping environment.

Qualifications

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

Responsibilities

• Deliver outstanding customer service to all customers.
• Restock shelves and maintain clean, welcoming store displays.
• Assist customers in locating products and provide friendly guidance.
• Support team colleagues to meet store goals and standards.

Skills

Customer service

Teamwork

Communication

Adaptability

Job description

WHSmith is seeking a Sales Assistant to deliver exceptional customer service and work independently or as part of a team to uphold our store standards across airports and urban locations.

You will be involved in stock replenishment, maintaining tidy displays, and helping customers find products while upholding high merchandising standards. You’ll collaborate with colleagues to achieve targets and support a welcoming shopping environment.