Retail Customer Experience Specialist

WHSmith Travel; Tees Valley; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Job summary

WHSmith Travel is looking for a Sales Assistant to deliver exceptional customer service across our stores. You may work independently or with colleagues to maintain high store standards and visual displays, helping customers find products quickly and easily.

We support our teams with a range of benefits and encourage a positive, inclusive environment as WHSmith continues to grow across airports, hospitals, rail stations and motorway services in the UK.

Qualifications

• Delivering exceptional customer service to all customers.
• Carrying out stock replenishment and keeping store tidy and inviting.
• Maintaining high standards of display and visual merchandising.
• Being part of a team and supporting colleagues.
• Confident communication within the team.
• Motivation to achieve high results and standards.
• Adaptability to meet company requirements and goals.

Responsibilities

• Provide exceptional customer service to shoppers.
• Work independently or as part of a team to maintain store standards.
• Carry out stock replenishment and keep areas neat and inviting.
• Support colleagues to deliver great customer experiences.
• Assist with visual merchandising and displays to help customers find products.

Skills

Customer service

Stock replenishment

Visual merchandising

Teamwork

Communication

Motivation

Adaptability

Job description

WHSmith Travel is looking for a Sales Assistant to deliver exceptional customer service across our stores. You may work independently or with colleagues to maintain high store standards and visual displays, helping customers find products quickly and easily.

We support our teams with a range of benefits and encourage a positive, inclusive environment as WHSmith continues to grow across airports, hospitals, rail stations and motorway services in the UK.