Retail Sales Associate: Elevate Customer Experience & KPIs

puma; United Kingdom; On-site; GBP 21,000 - 32,000; Full time

Job summary

PUMA is seeking a dedicated retail professional to drive sales culture, manage daily store operations, and ensure exceptional customer engagement. You will oversee inventory, merchandising, and reporting to support profitability and KPIs.

The role emphasizes product knowledge, strong communication, and the ability to work independently in a dynamic store environment. PUMA promotes equal opportunities for all applicants and values fair hiring practices.

Qualifications

• Understanding the purposes, properties, care rules, and prices of products; ability to offer substitutes and related products.
• Providing high standards of customer service and engagement on the sales floor.
• Ability to drive sales, KPIs, and profitability goals.
• Manage stock levels on the sales floor and ensure availability.
• Proficiency in retail software and POS systems.
• Ability to work independently and manage own emotions and challenges.

Responsibilities

• Drive and promote sales culture within a retail store to achieve or exceed sales, KPIs, and profitability goals.
• Sales management: Drive and achieve sales, KPIs, and profitability goals.
• Ensure high standards of customer service and engagement on the sales floor.
• Oversee daily store operations, including opening and closing procedures and pre-sale preparation.
• Monitor stock, inventory counts, and product availability on the sales floor.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyze sales reports and provide insights to improve performance.
• Ensure compliance with company policies, procedures, and legal requirements.
• Foster effective communication within the team and with other departments.

Skills

Product knowledge

Customer service

Sales target achievement

Stock management

Retail software

Self-leadership

Tools

POS systems

Retail software

Job description

PUMA is seeking a dedicated retail professional to drive sales culture, manage daily store operations, and ensure exceptional customer engagement. You will oversee inventory, merchandising, and reporting to support profitability and KPIs.

The role emphasizes product knowledge, strong communication, and the ability to work independently in a dynamic store environment. PUMA promotes equal opportunities for all applicants and values fair hiring practices.