Retail Sales Associate

Puma Group; Ellesmere Port; On-site; GBP 26,000 - 34,000; Full time

Job summary

PUMA Group is looking for a proactive Store Manager to drive sales, exceed KPIs, and manage profitability in our UK retail locations. You will oversee daily store operations, open/close procedures, pre-sale preparation, stock visibility, and visual merchandising to ensure consistent brand presentation.

You will lead the customer experience on the shop floor, analyse sales data, maintain compliance with company policies and safety standards, and collaborate with teams across departments to

Qualifications

• Responsibilities include driving sales, achieving KPIs and profitability.
• Ability to provide excellent customer service on the shop floor.
• Strong understanding of product knowledge and pricing.
• Proficiency with retail software and POS systems.

Responsibilities

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures and pre-sale preparation.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.
• Product Knowledge & Sales Management: Ensuring understanding of product properties and pricing to assist customers.
• Customer Service & Communication Skills: Provide high standards of service and resolve conflicts.
• Sales Floor Stock: Manage stock levels and ensure sizes and styles are available.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards and policies.
• Self- leadership: Ability to work independently and drive sales culture.

Skills

Sales Management

Customer Experience

Store Operations

Inventory Management

Visual Merchandising

Reporting

Compliance

Communication

Self leadership

Product Knowledge

Customer Service

Problem Solving

Analytical skills

Retail software

POS systems

Tools

Retail software

POS systems

Job description

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules. Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.
• Your talent
• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges. Drivingand promoting sales culture within a retail store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world., PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.