Retail Sales Supervisor

Puma Group; Bridgend; On-site; GBP 24,000 - 32,000; Full time

Job summary

PUMA store in Bridgend is seeking a hands-on Store Manager to drive sales, coach frontline staff, and uphold visual merchandising standards. You will manage cash desk transactions, monitor KPIs, and ensure compliance with company policies and safety rules.

You will lead a small team on the shop floor, spend most of your time engaging customers, training colleagues, and coordinating stock, orders, and returns while delivering exceptional service and profitability.

Qualifications

• Proven ability to drive sales and profitability in a retail environment.
• Strong knowledge of product attributes and care guidelines.
• Excellent customer service and communication skills.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals by assisting customers and guiding purchases.
• Ensure high customer service standards and engage with customers on the sales floor.
• Spend 90% of time on the sales floor engaging with customers and coaching staff.
• Assist in recruiting, training, and developing store staff; motivate team to hit targets.
• Process POS transactions accurately and manage returns, exchanges, and discounts.
• Oversee loss prevention and ensure operational compliance.
• Manage inventory counts and shrink goals; optimize stock levels.
• Ensure VM standards and store presentation meet PUMA guidelines.
• Prepare and analyze sales reports; provide actionable insights.
• Ensure compliance with company policies, procedures and safety rules.

Skills

Sales performance

Product knowledge

Customer service

Staff coaching

Stock management

Visual merchandising

Self leadership

Retail software

Compliance

Inventory control

Job description

Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.,

• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target
• Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI's (including but not limited to CR, UPT, ATV).
• Loss Prevention: Oversee loss prevention and ensure operational compliance.
• Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.

Your talent

• Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, and ensuring profitability. Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance as based on controllable operational KPI's (including but not limited to CR, UPT, ATV).
• Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.
• Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Visual and Presentation Skills: Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.
• Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges.
• Technology: Proficiency in retail software, inventory management and POS systems.
• Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management: Handling inventory, managing shrink goals, and processing merchandise.
• PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.