Retail Sales Associate - Create VIBE & Customer Service

URBN Urban Outfitters, Inc.; United Kingdom; Remote; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Life Leave

Employee Discounts

Private Medical Insurance

Season Ticket Loan

Cycle to Work

Wellbeing Program

Job summary

URBN Urban Outfitters, Inc. in Norwich is seeking a store associate to support the management team in creating a vibrant store culture that reflects the VIBE philosophy. You will engage customers, help train peers, and participate in daily meetings while upholding company standards.

The role focuses on delivering friendly service, maintaining stock and displays, and contributing to a positive team environment. A willingness to learn and strong communication are essential for this position.

Qualifications

• Previous experience in a retail environment – not a must.
• Awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
• Provide a store experience that reflects the Company’s mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold Company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines).
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

Skills

Customer service

Communication skills

Job description

URBN Urban Outfitters, Inc. in Norwich is seeking a store associate to support the management team in creating a vibrant store culture that reflects the VIBE philosophy. You will engage customers, help train peers, and participate in daily meetings while upholding company standards.

The role focuses on delivering friendly service, maintaining stock and displays, and contributing to a positive team environment. A willingness to learn and strong communication are essential for this position.