Retail Manager

Hard Rock International; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for career advancement

Supportive work environment

Job summary

A global hospitality brand seeks a Retail Manager for its location in London. This role involves overseeing retail operations, ensuring financial success, and enhancing the employee and guest experience. The ideal candidate has proven leadership skills, excellent communication abilities, and a track record of managerial success in a fast-paced environment. You'll work to grow the business through innovative strategies while maintaining high morale and a low employee turnover rate.

Qualifications

• Proven track record of managerial success in a fast-paced environment.
• Ability to make high-quality and complex decisions.
• Strong communication and technical skills required.

Responsibilities

• Manage retail operations while maximizing business potential and profitability.
• Ensure a positive employee life cycle and guest experience.
• Grow the business using innovative sales and marketing concepts.

Skills

Leadership

Communication

Decision-making

Sales strategy

Customer service

Education

High school diploma or equivalent

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting [e-mail] Manager page is loaded## Retail Managerremote type: Onsitelocations: Hard Rock Cafe London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R1074Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**The Retail Manager is responsible for retail operations while ensuring that the business is maximizing its potential, producing financial results as well as the development and retention of human capital.FUNCTIONS* People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.* Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.* Profit - To operate a financially profitable retail business operation.* Sales - To grow the business by using innovative sales and marketing concepts.* Coordinate operations between departments.* Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.* Present a professional image to employees, guests, clients, owners and investors.* Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.* Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.* Develop and maintain positive relationships within the business and social community.* Spearhead philanthropic initiatives.* Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.* Maintain low staff turnover rate and high morale.* Operate ethically to protect the image of Hard Rock.* Utilize programs designed to help Save the Planet.This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.EXPERIENCE, EDUCATION, AND CERTIFICATIONS* Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.* Proven track record of making high quality decisions and the ability to make complex decisions.* Applicable standard of education is required.SKILLS* Strong leadership behaviors coupled with the technical skill set to drive the business toward success.* Must possess strong communication and listening skills, excellent speaking, reading and writing.* Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.* Multiple language abilities a plus, fluency in English required.PHYSICAL DEMANDS* Managers are expected to be able to perform the job functions with reasonable accommodation.Additional Details**Pre-Employment Process:**Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.**Closing:**Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.#IndeedUK