Retail Sales Assistant

The Works Stores Ltd; Stratford-upon-Avon; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading retail company as a Retail Sales Assistant, where you'll inspire creativity and learning in customers. You will be the heartbeat of the store, providing excellent service and engaging with the community. With a supportive culture and numerous perks, this role is perfect for those passionate about retail and customer engagement.

Benefits

25% Colleague Discount

Access to exclusive online discounts

28 days holiday including bank holidays

Can-Do Academy for training and development

Wagestream for early wage access

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Qualifications

• Genuine and authentic with a passion for helping customers.
• Handles fast-paced retail environments with ease.
• Excels at sorting, pricing, and merchandising.

Responsibilities

• Greet customers warmly and inspire them.
• Support store management as a keyholder.
• Handle deliveries and maintain store presentation.

Skills

Positivity

Creativity

Resilience

Multitasking

Job description

Retail Sales Assistant

8 hour contract

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

Our Perks Are 'The Works'

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Own a piece of The Works and unleash your inner Monopoly mogul!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, providing an Employee Assistance Programme and more!
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme, and charitable giving options.

Become a Retail Sales Assistant

At The Works, this is more than just a job—it's a mission to inspire people to read, learn, create, and play!

You’ll be the heartbeat of our store, greeting customers warmly and helping them leave inspired and excited. Your passion for our brand and products will be contagious, encouraging repeat visits and satisfying their creative needs.

Some colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our products—super cool!

Our Culture

The Works is a supportive, friendly, and inclusive workplace. It’s a second home where you can be your authentic self.

Our environment is energetic and lively, but we also share TV recommendations and page-turners, fueling imaginations and fostering downtime. We work as one team, with everyone pitching in to support each other and inspire our customers.

Skills / Behaviours That Will Set You Apart

• Genuine and authentic: Your positivity, creativity, and passion shine through. Talking to people is your superpower, and your helpful recommendations are irresistible!
• Resilient champion: You handle a fast-paced retail environment with ease—juggling busy days, deliveries, and customers like a pro. You’re a multitasking hero!
• Stock magician: You excel at sorting, pricing, and merchandising deliveries. Embrace the boxes—they’ve got nothing on you!

Keyholder Responsibilities

If you’re over 18, you’ll join as a keyholder, supporting store management by opening, closing, and running the store when needed. Don’t worry—we’ll train you! You’ll gain valuable skills and receive additional pay when holding keys.

*Under 18?* No problem. When you turn 18, we’ll set you up for training to earn the keyholder pay enhancement.

Our Purpose

To inspire reading, learning, creativity, and play—making lives more fulfilled.

Our Values

We are Crafty, Caring, and Can-do.

We Listen. We Care

We value your feedback through our annual anonymous engagement survey to help us improve and make The Works the best place to work.

Promoting Diversity, Inclusion, and Reasonable Adjustments

We foster an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including ethnic minorities, people with disabilities, carers, and LGBTQ+ community members. We support flexible working and reasonable adjustments—just let us know in your application!