Retail Sales Assistant

YOURS; Stirling; On-site; GBP 35,818,000 - 44,083,000; Full time

Job summary

YOURS in Stirling is looking for a friendly, energetic Retail Sales Assistant who loves fashion and delivering outstanding customer care. You will focus on boosting sales, assisting customers face-to-face, and handling till transactions with accuracy.

Replenishing stock, supporting deliveries, and keeping the store clean are part of the role, with a strong emphasis on health and safety and working in a fast-paced, fashion-forward team that values enthusiasm and excellent service.

Qualifications

• Face-to-face customer service experience is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.
• Proven ability to work well within a team and to use own initiative.

Responsibilities

• Optimise sales and individual customer purchases
• Engage the customer by delivering a first class customer service
• Operate till and handle financial transactions
• Replenish stock with our products and brands
• Assist with deliveries and stock handling during peak periods
• Undertake cleaning and housekeeping duties
• Ensure compliance with company procedures
• Take responsibility for personal development and seek opportunities for improvement
• Responsible for Health and Safety

Skills

Customer service

Teamwork

Initiative

Tools

POS system

Job description

Are you passionate about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends?

Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand?

If so, then we want YOU!

KEY DUTIES:

• Optimise sales and individual customer purchases
• Engage the customer by delivering a first class customer service
• Operate till and handle financial transactions
• Replenish stock with our fantastic products and specialist brands
• Assist with deliveries and stock handling on a regular basis - we are busy!
• Undertake cleaning and housekeeping duties
• Ensure compliance with all company procedures
• Take responsibility for personal development and actively seek opportunities for improvement
• Responsible for Health and Safety

WHAT DO WE NEED FROM OUR TEAM MRMBERS?

• A warm, friendly and engaging personality is essential.
• To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
• A proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment - you will need to work hard and smart.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.

The contracted hours stated above are a minimum guaranteed number of weekly hours but there is an expectation to work more hours and flexibly is required especially during peak trading periods

Pay Rates: £12.90 per hour regardless of age