Retail Sales Assistant

TN United Kingdom; Oxford; On-site; GBP 15,000 - 20,000; Part time

Job summary

An established industry player in retail is seeking enthusiastic individuals to join their team in Oxford. In this role, you'll provide exceptional customer service, helping customers find the perfect sleep solutions while working in a supportive and dynamic environment. With opportunities for personal growth and a focus on team collaboration, this position is ideal for those who enjoy engaging with people and are motivated to achieve sales targets. If you're ready to make a difference and thrive in a customer-focused role, this could be the perfect opportunity for you.

Benefits

Competitive Salary

Uncapped Commission

Staff Discounts

Buy-in Schemes

Learning and Development Opportunities

Wellness Hub Access

Qualifications

• Engaging personality with a natural ability to bond with customers.
• Excellent communication skills to build rapport with customers and colleagues.

Responsibilities

• Provide exceptional customer service and guide customers through their purchase.
• Utilize Sleepmatch technology to help customers select the right mattress.

Skills

Customer Service

Communication Skills

Motivation

Teamwork

Willingness to Learn

Flexibility

Job description

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In your dream role, you'll receive:

• Competitive salary: £15,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You'll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Our comprehensive induction gives you the best possible start to your career with us, with progression opportunities as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.

The job:

Working as part of our Retail team in Oxford on 20 hours a week, you will be a vital part of the store's success.

We want every store visit to be exceptional for our customers, so you'll work closely with members of the public to understand their needs and advise them on high-value purchases.

Ready to skip the snooze button and get stuck in? Here's a taste of what you'll be doing day-to-day...

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customers' needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple - you'll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

The Person:

This is the type of person we're dreaming of:

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communication skills, you'll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night's sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You'll need to be able to commit to working 20 hours per week. Our stores are awake 7 days a week, so this role will involve working weekends and bank holidays. On these busy days, you'll have the opportunity to earn even more commission!