Retail Sales Assistant

TN United Kingdom; Swindon; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a Travel Service Partner to provide exceptional customer service and support for travel money needs. This part-time role, ideal for travel enthusiasts, involves assisting customers in-store and online, processing transactions, and advising on products. The position offers flexible shifts and a comprehensive benefits package, including wellness programs and employee discounts. If you are driven, numerically proficient, and passionate about customer impact, this opportunity is perfect for you.

Benefits

Comprehensive voluntary benefits package

Employee wellness programs

Employee discounts

Flexible hours

25 days holiday (pro-rata)

Monthly bonus for achieving targets

Pension scheme with Scottish Widows

Qualifications

• Excellent communication and relationship-building skills.
• Numerically proficient with cash handling experience.

Responsibilities

• Build relationships with customers to understand their travel needs.
• Process foreign exchange transactions accurately and efficiently.

Skills

Customer Service

Numerical Proficiency

Communication Skills

Job description

Job Title: Travel Service Partner (CSR)

Join Travelex as a Travel Service Partner (CSR), supporting customers with their Travel Money needs both in-store and online. This role is perfect for individuals who care about providing excellent service, love to travel, and enjoy sharing their knowledge.

Job Details

1. Job Type: Fixed Term Part Time - 12 months Maternity Cover
2. Salary: £13/hour + On Target Earnings up to 7.5% of base salary
3. Working Patterns: Flexible shifts between Monday and Sunday, with a monthly or weekly rota

Benefits

• Comprehensive voluntary benefits package including discounted insurances (Medical, Dental, Critical Illness)
• Employee wellness programs covering physical, mental, and financial wellbeing
• Employee discounts via Bravo Benefit
• Flexible hours, shift patterns, and opportunities for overtime
• 25 days holiday (pro-rata), bank holidays, and the option to sell days
• Monthly bonus for achieving targets
• Pension scheme with Scottish Widows

About Travelex

Founded in 1976, Travelex is a leading provider of foreign exchange, with a wide network of stores and a trusted brand. Our mission is to simplify international money access for our customers.

Role Responsibilities

• Build relationships with customers to understand their travel and currency needs
• Act as a travel money ambassador, advising on products and services
• Process foreign exchange transactions accurately and efficiently
• Meet procedural, operational, and customer service goals
• Handle online FX requests and deliveries with attention to detail
• Adhere to legal, regulatory, and compliance standards

Candidate Requirements

• Numerically proficient, comfortable handling large sums of cash and currency conversions
• Excellent communicator, able to build relationships and listen effectively
• Driven to succeed, with a positive attitude and care for customer impact

Interview Process

1. Initial screening call with Talent Acquisition or Bureau Manager
2. Online interview including a numerical and accuracy test
3. Visit to the bureau for a face-to-face meeting with the Bureau Manager
4. Job offer pending reference checks and onboarding

Equal Opportunity Statement

We are an equal opportunity employer, valuing diversity and committed to providing an inclusive environment for all employees.