Retail Sales Assistant

Travelex; New Forest; On-site; Part time

Job summary

Join a leading provider of foreign exchange as a Customer Service Advisor in Totton. This part-time role involves supporting customers with travel money services, processing transactions, and providing exceptional service. Flexible hours and a benefits package await you.

Benefits

Flexible benefits package

Cycle to Work Scheme

Employee discounts

Flexible hours

25 days holiday (pro-rata)

Qualifications

• Excellent communicator, able to build relationships and listen effectively.
• Numerically proficient, comfortable handling cash and currency conversions.

Responsibilities

• Build relationships with customers to understand their travel and currency needs.
• Process foreign exchange transactions accurately and efficiently.
• Meet procedural, operational, and customer service goals.

Skills

Communication

Numerical Proficiency

Customer Focus

Job description

Job Title

Customer Service Advisor - Asda Travel Money, Totton - Part Time

Job Details

• Type: Permanent, Part Time
• Hours per week: 16 hrs
• Salary: £13/hour + Up to 7.5% bonus on target earnings

Working Patterns

This role is suitable for those who are flexible and able to work various shifts between Monday and Sunday. You will receive a monthly or weekly rota depending on your team.

Benefits

• Flexible benefits package including critical illness, dental, and private medical insurance
• Cycle to Work Scheme and wellness programs
• Employee discounts through Bravo Benefit
• Flexible hours with opportunities for overtime
• 25 days holiday (pro-rata), plus bank holidays and options to buy more days
• Potential to earn up to 7.5% monthly bonus for meeting targets

About the Role

Join the Travelex team supporting customers with Travel Money services, offering great rates both in-store and online. If you enjoy travel, providing excellent service, and sharing knowledge, this is the role for you.

Responsibilities

• Build relationships with customers to understand their travel and currency needs
• Act as a travel money ambassador and trusted advisor
• Process foreign exchange transactions accurately and efficiently
• Meet procedural, operational, and customer service goals
• Handle online FX requests and deliveries with attention to detail
• Follow legal, regulatory, and compliance standards

Requirements

• Numerically proficient, comfortable handling cash and currency conversions
• Excellent communicator, able to build relationships and listen effectively
• Driven to succeed, with a positive attitude and customer focus

Interview Process

1. Initial screening call with Talent Acquisition
2. Online interview including a numerical test
3. Visit to the bureau to meet the team and see the working environment
4. Job offer pending successful reference checks

About Travelex

A leading provider of foreign exchange, founded in 1976, with a global network and trusted brand. Our mission is to simplify access to international money for our customers.

We value diversity and are committed to equal opportunity employment.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industries: Financial Services, Consumer Services, Retail