Retail Sales Assistant

Travelex Central Services; Broadstairs; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Monthly bonus

Pension plan

Career development

Flexible shifts

Wellbeing support

25 days holiday + bank holidays

Job summary

Asda Travel Money, in partnership with Travelex, is hiring a Travel Service Partner in Broadstairs. You will welcome customers, offer expert travel-money advice, and help them complete FX transactions with accuracy while delivering outstanding service.

This role is part-time (16 hours per week) with £13.50 per hour plus a monthly bonus. Training, development opportunities, and flexible shifts are available to help you grow your career in a friendly team environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Strong communication and active listening to understand customer needs.
• Ability to work well in a team and support colleagues.
• Experience in handling sales, upselling, and target-driven environments.

Responsibilities

• Welcome customers and build rapport while delivering exceptional service.
• Understand customer needs and provide travel money solutions.
• Offer product advice and convert interest into sales.
• Work toward and help achieve team sales targets.
• Process foreign exchange transactions and online orders accurately.
• Collaborate with the team to drive performance and maintain accuracy.
• Follow company processes and maintain attention to detail.

Skills

Customer service

Communication

Team player

Sales experience

Job description

Travel Service Partner – Asda Travel Money Location: Broadstairs Hours: 16 per week Pay: £13.50 per hour + monthly bonus Contract: Perm

A job where you can grow, connect, and make a real impact At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service. Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We get it - life isn't one size fits all. That's why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you'd like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, We've helped millions of people access international money - quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK. Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in some of the world's top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.