Retail Sales Advisor

Brewers Decorator Centre; Poole; On-site; GBP 115,322 - 140,949; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Life assurance

Pension plan

Stream app

Employee Assistance

Virtual GP

Medicash

Staff discounts

Partner discounts

Cycle to Work

Season Ticket Loans

Helping Hand Loan

Uniform allowance

Induction & development

Profit related pay

Maternity/Paternity pay

Holiday Homes

Job summary

Brewers Decorator Centre in Poole is looking for a friendly Retail Sales Advisor to provide exceptional service and support the branch and delivery service. You will work Mon-Fri with Saturdays on a rota, enjoying a comprehensive benefits package and the chance to develop your decorating product knowledge.

The role emphasizes customer service, team work, and the ability to translate customer needs into product recommendations, with full training provided.

Qualifications

• Customer service excellence is essential.
• Strong communication and teamwork skills.
• Willingness to learn and adapt in a retail environment.

Responsibilities

• Provide exceptional service to customers in branch, delivering on our reputation for quality Brewers service.
• Use product knowledge to recommend and help customers find the best product for their needs.
• Mix paint for customers, process specialist orders, and request stock within the branch network.
• Develop sales of wallpaper, paint and fabric.
• Build relationships with customers to identify needs and provide a comprehensive service.
• Promote seasonal items and merchandize in-store to increase visibility and sales.
• Assist with stock maintenance and unload deliveries to ensure distribution of stock.

Skills

Customer service

Teamwork

Communication

Flexible

Retail experience

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Position not right for you? Share it with someone you know.

Reference: JUL20268099

Expiry date: 2026-08-14 21:00:00.000

Location: Poole

Benefits: As listed on the advert

Poole

40 hours per week

Monday to Friday with Saturday’s on a rota

Salary - £28,136per annum plus company pension and benefits

We have an exciting opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Poole, to provide exceptional service to our customers in store. Providing exceptional service to our customers, you will play a vital part in helping us serve customers and keeping the branch and its delivery service running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed.

Our Poole Decorator Centre has been serving the local community for over 20 years offering a vast range of designer, trade and specialist paints as well as a wide selection of wallpaper pattern books and all the decorating materials our customers need to get either their professional or home décor jobs done - making us the go to place for retail customers, trades people and DIY enthusiasts in the area. In addition, we offer a delivery service to customers as well as an award winning Spraystore service on-site where we offer customers a selection of spray equipment and demonstration area. Branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.

Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visitwww.Brewers.co.uk/careers

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

As a Retail Sales Advisor with Brewers, some of your responsibilities will include:

• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network
• Developing sales of the Company product range including wallpaper, paint and fabric
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Assisting with stock maintenance in the branch
• Unload deliveries and ensure stock is distributed throughout the store

Who we are looking for to join our team:

• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• Enjoys working and supporting a team, but can always be relied upon to work as an individual
• Willing to attend training to become a Fire Marshall and/or First Aider if required
• Keen to learn, develop skills, and progress within our industry
• Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate

In return we offer a comprehensive benefits package consisting of:

• Competitive salary
• 33 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District

Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant