Retail Sales Advisor

Poltronesofa; Cheltenham; Hybrid; GBP 24,000 - 27,000; Full time

Benefits offered by this job

33 days holidays

Employee discounts platform

Pension scheme

Life assurance

Death in service

Virtual GP

Job summary

Poltronesofa is hiring a Retail Sales Advisor in Cheltenham. You will welcome customers, discuss furniture options, and guide them to the right purchases while supporting a high-quality shopping experience.

With an uncapped commission structure, you can boost earnings beyond your base salary. This role emphasizes product knowledge, teamwork, and delivering a friendly, safe showroom environment.

Qualifications

• Experience in customer-facing roles.
• Proven ability to drive sales and achieve KPIs.
• Strong communication and interpersonal skills.
• Team player with flexible approach to shifts.

Responsibilities

• Greet customers in-store and help them find suitable furniture pieces.
• Process orders and assist with finance applications.
• Achieve personal sales targets and KPIs.
• Maintain a clean, welcoming showroom and assist with display setup.
• Build relationships with customers to encourage repeat visits.

Skills

Sales experience

Customer service

Communication

Teamwork

Flexibility

Job description

Retail Sales Advisor

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Deputy Store Manager

Compensation: £24,026.11 - £27,112.80 with a realistic OTE of £40,000

Description

What’s the opportunity?

As part of the Retail team, you’ll be based within our store in Cheltenham welcoming customers in and talking to them about our gorgeous furniture.

As a Retail Sales Advisor you can earn more as you sell more — our uncapped commission structure puts you in control of your income.

What does the role involve?

• Welcome customers into the store and support them in finding the perfect piece of furniture for their home
• Accurately complete customer orders and process finance applications
• Accountable for delivering personal sales and KPIs
• Work within the team to deliver a 5 star customer experience
• Make sure the showrooms look their best through general housekeeping, cleaning and moving furniture when it’s needed
• Help to make sure our showrooms are warm, friendly, safe environments for everyone within them
• Continuously develop and maintain knowledge on all poltronesofà products and services
• Undertake, as required, other duties in keeping with the general nature of the role

What’s in it for you?

• Basic salary between £24,026 - £27,112 with no cap on commission
• In this store, our Retail Sales Advisors earn on average £800 - £1200 per month on top of their basic salary
• Guaranteed commission of £400 per month in your first three months
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance

INDMP

Who are we looking for?

The most important thing for us is that you’re the right fit for our team. And if you’ve got a knack for making customers smile, can work confidently within a team environment and have buckets of energy and motivation, then we think you’d be perfect. While sales experience can sometimes be an advantage, it’s not a game-changer – personality and the ability to learn new skills is just as important!

We’re looking for the following qualities

• Sales driven with a passion for driving a 5 star customer experience
• Experience within a customer facing role
• A real people person – the ability to build strong relationships with our customers and colleagues
• A team player
• Flexibility to work shift patterns
• Strong work ethic, resilient, self-starter and a can do attitude