Retail Product & Customer Manager

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Product & Customer Manager to enhance customer experiences and drive revenue. This role involves managing a team, utilizing customer data to shape marketing strategies, and ensuring competitive positioning of retail products. With a focus on delivering VIP customer experiences, you will lead initiatives from ideation to implementation, improving retail knowledge across teams. Join a forward-thinking company and take your career to new heights in the travel industry!

Benefits

Hybrid working (3 days in office)

Management bonus scheme

Colleague discounts on flights

Qualifications

• Proven track record in product or marketing roles.
• Experience managing a small team.

Responsibilities

• Drive performance of retail products and enhance customer experience.
• Develop management reporting on product quality and customer satisfaction.
• Shape and manage retail marketing activities.

Skills

Communication

Organisation

Problem-solving

Customer experience management

Job description

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Client:

Jet2

Location:

Leeds, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

e7935ba8d5e7

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

As our Retail Product & Customer Manager, you’ll drive the performance of our direct, third-party and in-flight retail products, ensuring they deliver an excellent customer experience and maximise revenue in line with company targets. This role is varied, consisting of managing proactive and reactive customer changes, retail marketing activity, product and process development.

You’ll report into the General Manager – Retail Product & Customer Experience, lead a team consisting of Product & Customer Executives/Analysts, plus work closely with other managers in the Retail department.

As our Retail Product & Customer Manager, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 3 days per week)
• Management bonus scheme
• Colleague discounts on Jet2holidays and Jet2.com flights

What you’ll be doing:

You’ll use customer and market data, from pre to post-travel, to identify trends and shape our retail product and marketing strategy in line with agreed objectives. You’ll also:

• Develop management reporting on product quality, customer profiles and satisfaction
• Continually monitor external retail developments and recommend actions to ensure that our products are competitively positioned
• Shape, plan and manage all internally and externally funded retail marketing activity, working closely with stakeholders to improve the commercial effectiveness of this
• Help bring new retail products to market, from initial ideation through to implementation
• Improve retail knowledge and training for customer-facing teams, from internal sales channels to external service providers
• Map and own the customer journeys for retail products, identifying solutions to resolve any areas of friction

What you’ll have:

Our Retail Product & Customer Manager will have key skills in communication, organisation and problem-solving to be successful in this role. You’ll ideally have a proven track record of working in a similar product or marketing based role, managing a small team. You’ll also have:

• Ability to manage multiple tasks and deliver to tight timescales
• Be passionate about delivering a VIP customer experience
• A high level of initiative and a desire to make things work better
• Ability to quickly adapt to change, due to trading or operational requirements
• Excellent attention to detail

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!