Customer Success Manager

Danaher; York; Remote; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will play a pivotal role in driving sales growth and customer satisfaction in the dynamic field of life sciences. This position offers the chance to work remotely while engaging with innovative spatial biology workflows and providing essential technical support. Collaborate with a passionate team to identify new opportunities and enhance customer relationships, all while contributing to a mission that saves lives and shapes the future of science. Embrace the flexibility of remote work and the opportunity to make a real impact in a rapidly growing segment.

Benefits

Flexible working arrangements

Health care programs

Paid time off

Career development opportunities

Qualifications

• Bachelor's degree in Life Sciences, Chemistry, or Biochemistry required.
• Experience in technical support for consumable reagents is essential.

Responsibilities

• Provide technical support for reagents and Spatial Biology workflows.
• Engage in consultative selling and upselling of consumables.

Skills

Technical Support

Consultative Selling

Customer Relationship Management

Life Sciences Knowledge

Sales Growth

Education

Bachelor in Life Sciences

Bachelor in Chemistry

Bachelor in Biochemistry

Tools

Reagents

Dyes

Spatial Biology Workflows

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment—and we’re looking for top sales and applications talent to join us in a remote sales and customer support role. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact—and position yourself at the forefront of where Leica is heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role—it’s your chance to shape the future. As we venture into a new territory, we need creative thinkers who can identify opportunities and develop strategies to capitalize on them.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

As a Customer Success manager, you will be responsible for providing technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. Additionally, you will drive sales growth through consultative selling, generating competitive quotes, identifying new opportunities, and managing customer relationships to ensure seamless integration and timely delivery of consumables

This position reports to the Market Development Manager and is part of the commercial team in EMEA located in UK working remotely to cover EMEA.

In this role, you will have the opportunity to:

• Provide front-line pre- and post-sales technical support for reagents and Spatial Biology workflows, assisting customers with troubleshooting and product optimization.

• Engage in consultative selling and upselling of consumables, such as reagents and dyes, to research and academic institutions, recommending appropriate products for Life Science projects.

• Generate accurate and competitive quotes for consumables, ensuring alignment with customer needs and budget constraints.

• Identify and pursue new sales opportunities within the existing installed base, focusing on expanding consumables usage.

• Manage customer relationships with new and existing clients, addressing and resolving issues or quality concerns to ensure satisfaction and integration while ensuring optimal stock levels and timely delivery of consumables

The essential requirements of the job include

• Bachelor or more in Life Sciences, Chemistry, Biochemistry or equivalent field

• A proven background providing technical support and training for consumable reagents products, demonstrating a strong understanding of product applications and benefits

• In-depth knowledge of reagents and dyes used in Life Science research, with the ability to discuss product specifications and compatibility within workflows to position and value sell the correct solution

• Hands-on experience working in a lab environment within Life Science research, providing practical insights and credibility when interacting with customers

• Inside sales experience in the Life Science sector, with a focus on consumable reagents and dyes(Preferred)

It would be a plus if you also possess previous experience in:

• Experience supporting Spatial Biology workflows (Preferred)

#LI-Remote

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.