Retail (Parts) Advisor Apprentice

Group 1 Automotive; Guildford; On-site; GBP 10,000 - 15,000; Full time

Benefits offered by this job

Annual leave

Retail discounts

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Training & development

Life assurance

Job summary

Group 1 Automotive is recruiting a Retail (Parts) Apprentice to learn stock management, merchandising, forecasting and customer service within our parts department.

The 15-17 month Level 2 Retailer Apprenticeship combines virtual classroom learning with face-to-face sessions at our training centres, guided by expert mentors to apply skills in real work.

Qualifications

• Punctuality and timekeeping are essential.
• Ability to work well under pressure and meet targets.
• Strong teamwork and communication skills are valued.
• Drive to exceed targets and deliver great customer experiences.

Responsibilities

• Building and maintaining relationships with internal and external customers in person and over the phone.
• Developing relationships with other departments.
• Preparing orders.
• Stock control/management.
• Processing warranty claims and payments.
• Identifying parts.
• Marketing and visual merchandising.
• Managing logistics including organising and arranging deliveries.

Skills

Punctuality

Time management

Under pressure

Team player

Communication

Target driven

Education

GCSE Maths English Science

Job description

The role of a Retail (Parts) Advisor Apprentice is diverse. You'll be working both behind the scenes receiving deliveries and at the front desk serving customers. You'll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. Every day is different within our Parts Department, so you will have a varied role. Some of the day-to-day duties include:

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Stock Control/ Management
• Processing Warranty Claims and Payments
• Identifying Parts
• Marketing and Visual Merchandising
• Managing logistics including organising and arranging deliveries

We can teach you all the points above, but ultimately, we're looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You'll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified Parts advisor!

Training provided:

• Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
• Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
• In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
• This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
• On successful completion of this 15-17 months programme, dependent on the brand you work with, you will receive the following:
• Level 2 Retailer Standard

Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Math's, English and Science

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with over 114 dealerships in the UK and growing, representing over 20 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values At Group 1 Automotive

We pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover