Retail Optical Assistant

VISION EXPRESS; Yeovil; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Retail Optical Assistant, where you'll play a vital role in helping customers find the perfect eyewear. This position offers a dynamic environment where your customer service skills will shine as you assist with frame adjustments, fittings, and even pre-screening eye exams. With a focus on delivering tailored service, you'll contribute to enhancing customers' visual potential and lifestyle. Enjoy flexible working options and a range of attractive benefits, including annual leave and discounts. Embrace the opportunity to make a difference in a rewarding retail setting.

Benefits

Sales and performance-based bonuses

Pension scheme

Life assurance (2x your basic salary)

Annual free eyewear

Employee Assistance Program

33 days of annual leave

Flexible health benefits

Gymflex

Discounted travel insurance

Cycle to Work scheme

Qualifications

• Excellent personalized customer service skills.
• Ability to maintain accurate customer records with attention to detail.

Responsibilities

• Assist customers in finding eyewear that meets their needs.
• Handle administrative tasks like scheduling appointments and processing payments.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Problem Solving

Job description

Role Overview

As a Retail Optical Assistant at Vision Express, you'll assist customers in finding eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and potentially performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by providing tailored, effective service to enhance their visual potential and lifestyle.

Work Hours and Flexibility

Although specific hours are advertised, we are open to discussing flexible working options to fit your ideal schedule, whether around school runs, compressed weeks, or other preferences.

Who Are We?

We are Vision Express, with over 550 stores across the UK and Ireland, offering various working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we house renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who Is the Perfect Candidate?

• Provide excellent, personalized customer service, addressing needs and concerns
• Build rapport and communicate effectively, translating technical terms into understandable language
• Maintain accurate customer records and prescriptions with attention to detail
• Work well within a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Demonstrate confidence, passion, and enthusiasm
• Understand our optical products and services, promoting them to meet store targets
• Keep the store organized and visually appealing, aligned with marketing guidelines

Additional Information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Annual free eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• 33 days of annual leave, increasing with service, with buy/sell options
• Flexible health benefits including Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for community engagement and knowledge sharing
• Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days, and bicycles via Cycle to Work