Retail Optical Assistant

VISION EXPRESS; Uxbridge; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading company in eyewear is seeking a Retail Optical Assistant to enhance customer experiences by providing tailored assistance in eyewear selection. This role involves customer service, frame adjustments, and performing pre-screening eye exams. Flexible working hours are available to suit various lifestyles, making it a great opportunity for those passionate about helping others see better.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance — 2x your basic annual salary

Free eyewear annually from day one

33 days annual leave, increasing with service

Flexible health benefits

Discounts for friends and family

Employee Assistance Program

Qualifications

• Excellent customer service skills to address customer needs.
• Great communication and rapport-building skills.
• Knowledge of optical products including frames and lenses.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Conduct pre-screening eye examinations and manage appointments.
• Maintain store organization and stock according to guidelines.

Skills

Customer service

Communication

Attention to detail

Teamwork

Ability to work under pressure

Knowledge of optical products

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping customers 'See More and Be More' by providing tailored and effective service to maximize their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether you prefer hours to fit around the school run or a compressed week, we are open to discussing flexible options with you further.

Who are we?

We are Vision Express — with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we're sure we will have the perfect solution for you!

Did you know? We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely recognized vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance to address customer needs and concerns
• Great communication and rapport-building skills to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to customers
• Maintain the store's appearance, keeping it organized and stocked according to marketing guidelines

Anything else you should know?

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance — 2x your basic annual salary
• Free eyewear annually from day one of joining
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support and advice
• 33 days annual leave, increasing with service, plus options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities to engage in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!