Retail Optical Assistant

Vision Express; Canterbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express in Canterbury is seeking a Retail Optical Assistant to deliver personalised customer service, advise on frames and lenses, and support eye care with premium brands.

You will assist fittings, carry out minor repairs, and help run the store with admin tasks. The role offers benefits including a frames allowance, generous holiday, staff discounts and wellbeing support, with opportunities to contribute to global vision initiatives.

Qualifications

• Customer service experience in a retail environment.
• Interest in eyewear and premium brands.
• Comfort with digital tools and sales technology.
• Strong communication and listening skills.

Responsibilities

• Deliver personalised customer service and product advice.
• Adjust frames, assist with fittings, and minor repairs.
• Support pre-screening eye tests with latest optical tech.
• Perform admin and store operations tasks.

Skills

Customer service

Product advice

Communication

Teamwork

Digital tools

Tools

POS system

Eyewear fittings tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada and Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med‑tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.