Retail Optical Assistant

Vision Express; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant, where you'll provide personalized service to customers while assisting them with eyewear selection and adjustments. Enjoy a flexible working environment and contribute to a mission of enhancing customers' visual potential. With a focus on teamwork and customer satisfaction, you'll play a vital role in ensuring customers leave happy with their eyewear choices.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance (2x your basic salary)

Annual free eyewear

Discounts for friends and family

33 days annual leave

Flexible health benefits

Gymflex

Travel Insurance discounts

Qualifications

• Provide excellent, personalized customer service.
• Maintain accurate customer records with attention to detail.
• Understand optical products and promote them.

Responsibilities

• Assist customers in selecting eyewear and frame adjustments.
• Handle administrative tasks like scheduling and processing payments.
• Deliver excellent customer service to maximize satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Sales

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and potentially pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your main goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will play a vital role in our mission to help customers ‘See More and Be More’ by providing tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working arrangements. If this role interests you, we would love to discuss your preferred working hours, whether they are to accommodate school runs or a compressed week.

Who are we?

With over 550 stores across the UK and Ireland, Vision Express offers diverse working environments—from busy city centre flagship stores to smaller village locations or coastal sites. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we represent some of the most recognized brands including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns
• Communicate effectively and build rapport, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Keep the store organized and visually appealing, following marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Annual free eyewear (eligibility from day one)
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with holiday buy/sell options
• Flexible health benefits including Health Cash Plan, additional Life cover, Critical Illness, and Dental plans
• Company-wide community and knowledge sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work Scheme
• And much more!