Retail Optical Assistant

Vision Express; Chiswick; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Frame contribution

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring a Retail Optical Assistant. You will deliver confident customer service, provide product recommendations, assist with fittings and minor repairs, and support pre-screening eye tests with the latest optical technology.

Join a growing med-tech and optical retail leader in the UK. The role offers opportunities to grow within a premium eyewear environment, with benefits including a frame contribution, generous holiday, discounts, and

Qualifications

• Confidently engage customers and provide product recommendations.
• Willingness to learn frame adjustments and minor repairs.
• Support pre-screening eye tests with up-to-date optical tech.
• Carry out store admin and miscellaneous support tasks.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Frame adjustments

Minor repairs

Pre-screening eye tests

Administrative tasks

Tools

Digital tools

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice


• Learn to adjust frames, assist with fittings, and carry out minor repairs


• Support pre-screening eye tests using the latest optical technology


• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.


• 33 days holiday with buy/sell options


• Family & friends discounts + free eye tests


• Employee wellbeing support


• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products


• Passionate about eyewear, style, and comfortable with digital tools


• Positive team player with a can-do attitude


• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?