Retail Optical Assistant

Vision Express; Bangor; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

£350 frame allowance

33 days holiday (buy/sell)

Family & friends discounts + free eye‑

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is seeking a Retail Optical Assistant in the UK to deliver confident, personalised service and expert product advice. You will learn frame adjustments, assist with fittings, and support mini eye tests using the latest optical tech while helping keep the store operations smooth and efficient.

The role offers a competitive package, frame allowances, holiday benefits, employee discounts, and wellness support. A path to growth within a global eyewear leader is highlighted.

Qualifications

• Customer service skills, product advice, and upselling abilities.
• Excellent communication and listening to customer needs.
• Comfort with digital tools and basic eyewear tech is a plus.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn frame adjustments, fittings, and minor repairs.
• Support pre-screening eye tests using optical tech.
• Keep the store running smoothly with admin tasks.

Skills

Excellent customer service

Strong communication

Digital tools familiarity

Team player

Positive attitude

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med- tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice


• Learn to adjust frames, assist with fittings, and carry out minor repairs


• Support pre-screening eye tests using the latest optical technology


• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.


• 33 days holiday with buy/sell options


• Family & friends discounts + free eye tests


• Employee wellbeing support


• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products


• Passionate about eyewear, style, and comfortable with digital tools


• Positive team player with a can-do attitude


• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med- tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.