Retail Optical Assistant

Vision Express; Broxbourne; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Frames allowance

Lenses unlimited

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing

OneSight Foundation support

Job summary

Vision Express invites applications for a Retail Optical Assistant. You will deliver confident, personalised customer service and product advice, learn to adjust frames, assist with fittings, and carry out minor repairs.

You will support pre-screening eye tests using the latest optical technology while keeping the store running smoothly with admin tasks. The role offers a frame/sunglasses allowance, generous holiday, discounts for family and friends, free eye tests, wellbeing support, and

Qualifications

• Confidently deliver personalised customer service and product advice.
• Be passionate about eyewear and comfortable with digital tools.
• Strong communicator who works well in a team.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Team player

Digital tools

Eyewear passion

Tools

POS system

Fittings tools

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Equal opportunities employer.