Retail Optical Assistant

Vision Express; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

Generous holiday

Staff discounts

Wellbeing support

OneSight support

Job summary

Vision Express is hiring an Optical Assistant to deliver personalised customer service and expert product advice in a busy retail environment. You’ll learn frame adjustments, fittings, and minor repairs, while supporting in-store pre-screening and admin tasks with modern optical technology.

The role offers bonuses on top of base pay and access to employee discounts, wellbeing support, and development opportunities within a global eyewear leader.

Qualifications

• Proven ability to deliver personalised customer service and product recommendations.
• Comfort with using digital tools and optical technology in-store.
• Strong communication and teamwork to support store operations.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Teamwork

Digital tools

Tools

Eye care tech

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.