Retail Optical Assistant

VISION EXPRESS; Whitstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday

Discounts for family & friends

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is recruiting a Retail Optical Assistant to deliver personalised customer service and expert product advice in a premium eyewear environment. You will assist with fittings, minor repairs, and support pre-screening eye tests using advanced optical tech.

As part of EssilorLuxottica, Vision Express offers a pathway to growth across 590+ stores in the UK, Ireland and Jersey, with generous perks and monthly bonuses for performance. This is a full-time retail role based in the UK.

Qualifications

• Confidently engage with customers and recommend products.
• Passion for eyewear and fashion with comfort using digital tools.
• Positive team player with can-do attitude.
• Strong listening and communication to understand customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear enthusiasm

Team player

Communication

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.