Retail Optical Assistant

Vision Express; Bicester, Bury St Edmunds, Weymouth, Bedford, London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the eyewear industry is seeking a Retail Optical Assistant to provide exceptional customer service and assist customers in selecting the right eyewear. The ideal candidate will have great communication skills, attention to detail, and knowledge of optical products. Flexible working options are available to accommodate various schedules.

Benefits

Sales and performance-based bonus

Life Assurance - 2 x your basic annual salary

Free eyewear annually

33 days annual leave, increasing with length of service

Flexible health related benefits

Qualifications

• Ability to build rapport with customers and address their needs.
• Capable of maintaining accurate customer records and prescriptions.
• Confidence and enthusiasm in providing tailored customer service.

Responsibilities

• Assist customers in selecting and fitting eyewear.
• Handle administrative tasks such as scheduling and payments.
• Ensure a visually appealing store environment.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Problem Solving

Knowledge of Optical Products

Job description

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
• Great communication and rapport building to translate professional terminology into language understandable to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
• Ability to work as part of a team, with colleagues across the whole store
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive and enthusiasm
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
• Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Anything else you should know?

• Sales and performance-based bonus
• Targeted incentives
• Life Assurance - 2 x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme

We are Pioneers bringing heritage into the future

We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.

We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.

Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...

Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our cus...