Retail Operations Manager

JR United Kingdom; Grandtully; On-site; GBP 30,000 - 45,000; Full time

Job summary

A renowned chocolatier in Highland Perthshire is seeking an experienced Retail Operations Manager to oversee store functions. This management role involves enhancing customer satisfaction, leading a diverse team, and ensuring operational efficiency while adhering to brand standards. Ideal candidates will exhibit strong leadership skills and a comprehensive understanding of retail operations.

Benefits

Staff discount

Bonus opportunities

Qualifications

• Proven experience as a Retail Operations Manager or in a similar managerial role.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent leadership, communication and organizational abilities.

Responsibilities

• Oversee and coordinate day-to-day retail operations.
• Develop and implement operational policies and procedures.
• Monitor and analyse key performance indicators (KPIs).

Skills

Leadership

Customer Service

Retail Operations

Analytical Skills

Interpersonal Skills

Job description

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We’re looking for an experienced and strategic Retail Operations Manager to lead our Front of House team in our artisan gourmet Chocolatier in Highland Perthshire. As a Retail Operations Manager, you will be responsible for overseeing and optimizing all aspects of store operations to enhance efficiency, customer satisfaction, and overall business performance. The ideal candidate will have strong team leadership skills, a deep understanding of retail operations, and a proven track record of successful management in a retail setting.

You will set the example of the highest standard of customer service, product knowledge and brand standards while training and supporting colleagues to maintain the brand standards and carry out the duties and policies of the operations manual daily.

RESPONSIBILITIES:

·Oversee and coordinate day-to-day retail operations to ensure smooth and efficient functioning

·Develop and implement operational policies and procedures to enhance productivity and customer service

·Monitor and analyse key performance indicators (KPIs) to identify areas for improvement

·Manage and lead a diverse team with good humour and tact

·Implement training programs to enhance staff skills and product knowledge

·Ensure compliance with safety and security standards and handle emergency situations as needed

·Help the Retail Director develop the customer experience onsite

·Be an ambassador of the Highland Chocolatier brand

REQUIREMENTS AND SKILLS:

·Proven experience as a Retail Operations Manager or in a similar managerial role

·Strong understanding of retail operations, merchandising, and customer service principles

·Excellent leadership, communication and organizational abilities

·Analytical mindset with the ability to interpret data and make informed decisions

·Excellent interpersonal skills

·Knowledge of inventory management, supply chain, and logistics

·Ability to thrive in a dynamic retail environment

·Proactive and consistent and deriving personal satisfaction from working as a team

BENEFITS OF WORKING HERE: We are passionate about our team and will do everything we can to support you on your career journey with us.We offer excellent rates of pay, staff discount and bonus opportunities. Our team is diverse, supportive and kind and committed to creating a socially safe work environment free from backbiting and gossip. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks.

HOURS AND WORKING DAYS:Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

Your CV, two references and a handwritten covering letter must accompany application.

ADDRESS:

Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL