Retail Operations Coordinator

FatFace; Havant; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company in retail is seeking a Retail Ops Co-ordinator to support the Retail Operations Lead in managing operational efficiency. This full-time role involves coordinating with departments, managing resources, and ensuring compliance with legal standards. Ideal candidates will possess strong administration and communication skills and have a proactive approach to supporting retail operations.

Qualifications

• Strong administration and time management skills are crucial.
• Proficiency in Microsoft Office applications is required.
• Ability to prioritize tasks effectively and work independently.

Responsibilities

• Support the Retail Operations Lead in communication and policy preparation.
• Handle calls and emails, ensuring compliance and addressing store queries.
• Act as a central point of contact for retail operations information.

Skills

Effective written and verbal communication

Excellent customer service skills

Strong administration skills

Organisational skills

Time management skills

Tools

Microsoft Office

Job description

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Role: Retail Ops Co-ordinator

Location: Head Office, Havant, PO9 1QJ

Working Arrangements: Hybrid Working (3 days per week office based)

Contract: Full Time, Permanent

Role Summary

To support the Retail Operations Lead in setting out seasonal and weekly communication, policy, guidelines, and projects to support the retail channel. This position involves supporting all operational aspects of the business, coordinating with various departments to ensure efficiency and effectiveness in processes. The Retail Operations Co-ordinator should manage their day-to-day tasks, including scheduling and coordinating events, and managing resources. They must have excellent time management skills, be able to prioritise tasks, and work well with others. Strong interpersonal skills are essential to build effective relationships with colleagues.

Role Responsibilities

• Support the Retail Operations Lead in preparing documentation for stores
• Handle calls and emails related to Retail Operations and respond to store queries
• Ensure compliance with legal, regulatory, and organizational standards
• Support the delivery of seasonal events for the field team, including conference calls
• Maintain and improve central shared drive filing, working with IT to develop efficient systems, and update policy and best practice documentation
• Act as a central point of contact at Head Office for retail operations information
• Assist the Retail Operations Manager in completing legal and compliance audit information accurately and on time

Skills and Experience

• Effective written and verbal communication across departments
• Excellent customer service skills for stores and HO functions
• Strong administration, organisational, and time management skills
• Ability to work independently and prioritize effectively

Role Competencies

• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
• Understanding of Store/Retail Operations processes and procedures
• Knowledge of budgets
• Willingness to learn and flexibility
• Strong administration skills

Key Contacts and Relationships

• Store Managers and their teams
• Head Office functions: HR, Property, IT, Database Management System (DBMS)
• Liaison with suppliers for data, information, consumables, and event management

Accountable for Resources

• Shared filing and documentation
• Maintaining an accurate audit trail of store databases
• Supporting the Retail Operations Manager with centrally managed costs