Data Centre Customer Operations Coordinator

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing global data centre owner-operator is seeking a Data Centre Customer Operations Coordinator in Slough. The role involves supporting customer operations, managing service requests, and improving processes within a dynamic team. Ideal candidates will have experience in a data center environment and strong organizational skills.

Qualifications

• Background in a data centre environment.
• Strong communication and customer-facing skills.
• Proficiency in MS Office and ticketing systems.

Responsibilities

• Customer relations and operational coordination.
• Document control and reporting to stakeholders.
• Monitoring customer service request lifecycle.

Skills

Communication

Customer facing skills

Organisational skills

Time management skills

Tools

MS Office Suite

Ticketing systems

Productivity tools

Job description

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Data Centre Customer Operations Coordinator, slough

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Client:

McCabe & Barton

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

An exciting opportunity to join a fast growing, private equity backed, global data centre owner-operator, who are looking to expand their UK team with a Customer Operations Coordinator.

The successful candidate will play a critical part in supporting a dynamic Customer Operations function, providing customer facing and back-office support, and ensuring coordination between customers and internal teams.

Key responsibilities include:

• Customer relations – work closely with the customer ops team coordinating onboarding, offboarding and service deployment activity
• Administrative support – act as primary point of contact for customer queries, service requests and operational coordination
• Document control – customer records, operational logs, procedures, inventory, compliance records and internal protocols
• Reporting – to internal and external stakeholders
• Operational scheduling – planning and coordinating customer activity (service requests and logistics and access)
• Service coordination – monitoring customer service request lifecycle, tracking progress, collating customer feedback
• Ticketing and communication – to triage incoming requests, escalating where necessary
• Office support – for wider business activities
• Process improvement

To be successful in this role you must possess the following:

• Similar background specifically gained in a data centre environment
• Strong communication and customer facing skills
• Strong organisational and time management skills
• Proficiency in MS Office suite, ticketing systems and productivity tools