Retail Operations and Performance Manager Monsoon Accessorize

Monsoon; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday

Generous staff discount

Pension scheme

Flexible working approach

Life assurance

Interest-free season ticket loans

Job summary

Monsoon is seeking a Retail Operations and Performance Manager in Greater London. This role will oversee performance reporting and lead initiatives to enhance operational excellence across our stores. The ideal candidate will possess strong communication and managerial skills, with experience in retail operations.

In return, we offer a competitive salary, generous staff discounts, and a flexible working approach. Join us in creating a diverse and inclusive workforce where your unique contributions will thrive.

Qualifications

• Excellent communication skills at all levels.
• Ability to work to strict deadlines with attention to detail.
• Strong organisational and managerial skills.
• Experience in multi-site retail operations.

Responsibilities

• Own performance reporting and analysis to identify trends.
• Lead initiatives to improve store processes.
• Oversee stock loss reduction strategies.
• Lead change implementations across the stores.
• Conduct regular store visits for operational assessment.

Skills

Communication skills

Organisational skills

Managerial skills

Microsoft Excel proficiency

Retail operations experience

Attention to detail

Problem-solving

Commercial awareness

Tools

Microsoft Word

Microsoft Outlook

Job description

What will you do as Retail Operations and Performance Manager?

Performance and Insight

• Own the weekly and monthly performance reporting, analysing product and commercial data to identify trends, opportunities and risks, translating insights into clear, actionable recommendations for field teams and stores.

Operational Excellence and Improvement

• Lead initiatives to simplify and improve store processes
• Identifies inefficiencies across stores and drives improvements across the estate.
• Oversee stock loss reduction initiatives and operational controls

Change and implementation

• Lead the rollout of new ways of working across stores, ensure teams are engaged, change is clear, prioritised and embedded effectively.
• Store Engagement and Field Collaboration
• Regular store visits to assess operations and identify opportunities
• Work in partnership with field retail team to support and challenge field to drive execution and results.

Leadership

• Lead, coach and develop the Retail Operations team, setting clear priorities, direction and performance standards while building capability, accountability and a culture of continuous improvement.
• Cross Functional Collaboration
• Partner with head office functions to support in delivering operational plans, act as a link between head office and stores.

What will you need to succeed as Retail Operations and Performance Manager?

Essential

• Excellent communication skills at all levels – written and verbal.
• The ability to work to strict deadlines and demonstrate a high level of attention to detail.
• Strong organisational and managerial skills
• Good knowledge of Microsoft Word, Outlook and Excel.
• A flexible and adaptable approach to business requirements.
• Demonstrates a ‘can do’ attitude to achieve goals
• Experience in multi-site retail operations or field leadership
• Strong commercial awareness with the ability to interpret performance data and identify opportunities for improvement
• Proven ability to drive operational improvements and implement change across stores
• Experience simplifying processes and improving ways of working
• Experience leading, coaching and developing teams
• Comfortable visiting stores regularly and identifying opportunities first hand.

Desired

• Experience leading operational change
• Understanding of stock loss prevention and operational compliance
• Exposure to retail training
• Experience working cross functionally
• Advanced excel knowledge

What will we offer you in return?

Competitive salary
23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
Bonus day off each year after 6 months service
A pension that you will automatically be enrolled in after 3 months
Life assurance (subject to participating in the pension scheme)
A flexible working approach
Early pay day Friday finish
A generous staff discount with up to 50% discount on our products
Interest free season ticket loans
Additional discounts such as Westfield discount, Taste card membership etc

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.