Store Manager

Monsoon; Funtley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across brands

Birthday leave

Job summary

Monsoon is seeking a Store Manager to lead a busy retail location in the UK. You will drive store performance, coach the team, and ensure an exceptional customer experience aligned with Accessorize values.

Responsibilities include delivering strong KPIs, managing costs, and maximising local opportunities while maintaining high visual standards. You will promote piercing services and foster an inclusive, caring team culture.

Qualifications

• Responsibilities include driving store performance, coaching and developing the team, and delivering an outstanding customer experience.
• Profit generation by exceeding KPIs, managing P&L and controllable costs, and maximising local market opportunities.
• Motivate and coach the team to achieve excellence in roles.
• Maximise sales through in-store visuals and window display standards.
• Promote and deliver piercing services with the team.
• Be flexible and support other stores and colleagues to reach common goals.
• Foster an inclusive environment and promote equality and kindness within the team.

Responsibilities

• Our ideal candidate is customer-focused with a passion for the product and creating an exceptional Accessorize experience.
• Demonstrate enthusiasm, integrity and a drive for success, delivering tailored one-on-one customer service.
• Lead by example to inspire the team and make Accessorize a great place to work and shop.
• Show a proven track record of running a successful retail store with excellent customer service.
• Display passion, drive and resilience with a can-do attitude and a creative approach to develop the team.
• Communicate openly and effectively and take ownership to make sound decisions for the business.
• Offer a competitive salary and bonus scheme and staff benefits including a uniform allowance and staff discount.
• Support flexible working requests and be inclusive of diverse talent.
• Promote a diverse and inclusive workplace and value every individual's contribution.

Job description

• Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

  Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success., Demonstrate customer focus - ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.

• A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can - do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
• A competitive salary and exciting bonus scheme
• A Staff uniform allowance - enabling you to have fun wearing our accessories
• Generous staff discount across all our brands - Accessorize, Monsoon and Monsoon Childrenswear
• An additional day's holiday to celebrate your birthday

At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.