Retail Manager

English Heritage; Tintagel; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free site access

25 days holiday

Pension matched 10%

Flexible hours

Career progression

Apprenticeships

Professional subscriptions

Shop & cafe discount 25%

Parental leave enhancement

Additional leave

Job summary

English Heritage at Tintagel Castle is seeking a Retail Manager to lead three on-site shops and drive commercial contribution in line with the retail strategy. You will line manage Visitor Assistants, coordinate shop staff on duty, maintain records and ensure financial procedures are followed.

The role is full-time, 36 hours per week, with benefits including 25 days of holiday, pension contributions, and staff discounts.

Qualifications

• Retail management experience in heritage or high street.
• Proven track record delivering sales targets to budgets.
• Proven ability to manage a team delivering customer service standards.
• Proven track record of managing stock to targets.
• Experience delivering training to teams and individuals.

Responsibilities

• Manage three retail outlets and develop ideas on site.
• Line manage Visitor Assistants and coordinate shop staff on duty.
• Maintain accurate records and ensure financial procedures compliance.

Skills

Retail management

Sales targets

Team leadership

Stock management

Training delivery

Job description

As Retail Manager, you will drive an increased financial contribution to the charity through retail activities at the three retail outlets under your management including the generation and development of new ideas and opportunities on site, in line with EH retail strategy. You will line manage some of the Visitor Assistants as well as taking responsibility for the coordination of Visitors working in the Shops and retail support roles on days you were on duty. You will also maintain accurate records and be responsible for compliance with financial management procedures for the site. To be considered as Retail Manager, you'll need, Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. Closing date: 03/10/2026 23:59:59

Requirements

• Retail management experience in either the heritage sector or high street
• Proven track record of delivering commercial sales targets to agreed budgets
• Proven ability to manage a team in the delivery of consistent customer service standards
• Proven track record of managing stock to targets
• Experience of delivering training to teams and individuals
• Interviews will be held on week commencing 12th October at Tintagel castle.

We are looking for a Retail Manager to join our team at Tintagel Castle. The role is full time and permanent. You'll be on a permanent full time basis, working 36 hours per week.

Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

Benefits

• Salary from £28,155 per annum, depending on skills, experience
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events