Cluster Manager - Hadrian's Wall

English Heritage; United Kingdom; Hybrid; GBP 40,000 - 43,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Matched pension contributions up to 10

Flexible hours

Free access to English Heritage sites

Staff discounts in shops and cafes

Career progression in heritage sector

Professional body subscriptions

Inclusive working environment

Job summary

English Heritage is seeking a Cluster Manager for Hadrian's Wall to lead a dispersed management team across Carlisle Castle, Birdoswald, Housesteads and other sites. You will oversee ~50 staff and volunteers, drive revenue targets, and ensure compliance and safety across a network of historic sites in the North East.

You will develop and deliver on multi-site strategies, collaborating with partners and local authorities, while supporting heritage access and visitor experiences.

Qualifications

• Effective communicator with confidence to represent sites.
• Commitment to continuous personal development.
• Ability to establish internal and external stakeholder relationships.
• Develop a shared vision across a dispersed team.
• Demonstrate collaboration, innovation and empowerment in decision making.

Responsibilities

• Lead and develop a team of ~50 FTE plus volunteers across Hadrian's Wall sites.
• Deliver ~£2.4m income and manage ~£1.8m annual expenditure.
• Act as Operational Client on Project Board for multi-million-pound funding bids.
• Maintain safe, welcoming, and memorable visitor experiences across sites.

Skills

Effective communicator

Stakeholder management

Relationship building

Strategic vision for dispersed teams

Collaboration and empowerment

Innovation mindset

Continuous development

Job description

Title Cluster Manager - Hadrian's Wall Location Housesteads Roman Fort, Haydon Bridge, Hexham, Northumberland, NE47 6NN Salary From £39,855 - £43,087 p.a depending on skills and experience / 36 hours / permanent Job type Permanent Ref 16567

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We're the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.

Hadrian's Wall is Britain's most impressive and most important Roman monument and a World Heritage Site, stretching for 73 miles from Wallsend in the east to the Solway Firth in the west, with its fortifications continuing down the Cumbrian coast to Ravenglass.

We are looking for a site-based Cluster Manager to join our team on a permanent basis, working 36 hours per week. This is an incredible leadership opportunity for someone who is looking for the next step in their management career where you will support, develop and inspire an established management team at Carlisle Castle, Birdoswald Fort, Housesteads Fort, Chesters Fort and Corbridge Roman Town, plus the Hadrian's Wall F&B Manager and Visitor Welcome Manager.

The Benefits

• Salary from £39,855 - £43,087 p.a, depending on skills and experience
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

Collectively, the Wall sites welcome around 250,000 visitors a year, making it one of English Heritage's most significant sites. You will be responsible for a team of around 50 FTE staff plus volunteers and for delivering c.£2.4 million income while managing an expenditure budget of c.£1.8 million p.a. You will be expected to manage many stakeholders across the Wall and collaborate with multiple partners and local authorities along the Wall.

This is an exciting time to be leading the Hadrian's Wall team, as we are developing multi-million-pound funding bids for investment at our sites along the Wall. You will be acting as the Operational Client on the Project Board, playing a critical role in the successful delivery of projects and maximising their benefits.

You will manage a high-volume visitor operation, leading a dispersed team in the delivery of consistent standards and generating profit by meeting revenue targets, controlling costs and delivering a unique and memorable visitor experience. You will maintain and develop a safe and welcoming environment to support the delivery of positive, rewarding and memorable experiences for our staff, volunteers and visitors alike.

You will oversee and lead your management team in the day-to-day management of their sites - providing support, direction and guidance in order that all important financial and compliance targets are met whilst also ensuring our sites are both enjoyable and inclusive places to work and visit.

To be a successful Cluster Manager you will need :

• to be an effective communicator with the confidence and ability to represent your sites.
• to be committed to continuous personal development.
• to be able to establish and cultivate effective internal and external stakeholder relationships.
• to be able to develop a shared vision across a dispersed team.
• to demonstrate our core behaviours of collaboration (how you
• work with others), innovation (how you work through change,
• developing new ideas and ways of working) and empowerment (how
• you make decisions and get things done)

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Andrea Selley, Operations Director - North, at [e-mail]. No agencies please.

Interviews will be held on Thursday, 1 October in York or Newcastle.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.