Retail Manager

Park Holidays UK Ltd.; Tankerton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday park discount

Restaurant discount

Life Insurance coverage

Eye test voucher

Employee assistance programme

Job summary

Park Holidays UK Ltd. is seeking a Retail Manager to oversee retail outlets, including bar and food services, at Alberta Holiday Park, Whistable - Kent. You will lead a team, manage stock, and ensure compliance with health and safety standards while driving sales and profitability.

Responsibilities include developing a business plan, recruiting and training staff, managing the budget, and ensuring excellent customer service. DBS check required; weekend and peak period work expected.

Qualifications

• Proven retail/hospitality management experience, preferably in leisure/holiday parks.
• Strong leadership and team management skills with staff development.
• Ability to manage budgets, stock control and drive profitability.
• Knowledge of food, beverage and retail operations and safety compliance.
• Excellent interpersonal skills and commitment to customer service.
• Understanding of relevant alcohol/food safety and licensing rules.

Responsibilities

• Develop and implement a business plan to maximise bar and food sales.
• Recruit, train and manage retail team to high service standards.
• Oversee stock control, supplier relationships and waste minimisation.
• Prepare and manage the retail budget and monitor KPIs.
• Ensure legal and company standards, especially alcohol, food safety and gambling rules.
• Maintain safe, clean retail areas and quality products.
• Provide comprehensive product knowledge and train the team.

Skills

Leadership

Budgeting

Stock control

Customer service

Team management

Communication

Health & safety

Education

DBS check

Job description

Requisition ID137072-Posted14/09/2026-Park Holidays UK Ltd.-Alberta Holiday Park, Whistable - Kent-Permanent-Full Time

Compensation: £29420.00 per annum
Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

As the Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets, including bar and food services. You will lead a team, manage stock and resources, ensure adherence to legal and health standards, and develop strategies to maximise sales and profitability. Your role is crucial in delivering high-quality service and a great experience for our guests.

Job Duties

• Develop and implement an effective business plan to maximise bar and food sales opportunities, driving revenue through strategic marketing and product displays.
• Recruit, train, and manage the performance of the retail team, ensuring high standards of customer service, cleanliness, and professionalism.
• Oversee the control and rotation of stock from approved suppliers, ensuring optimal stock levels, quality, and minimising wastage.
• Prepare, plan, and manage the retail budget, monitoring financial performance and achieving KPIs related to sales, profitability, and cost control.
• Ensure all legal and company standards are met, particularly in areas related to the sale of alcohol, food preparation and service, gambling, and bingo.
• Ensure the safety and cleanliness of all retail areas, including the cellar, maintaining high-quality products and compliance with health and safety legislation.
• Set high standards of service throughout the business, ensuring that guests receive a memorable and enjoyable experience.
• Provide comprehensive product knowledge and ensure that all team members are trained and qualified to meet the company’s standards.

Requirements

• Proven experience in a retail management or hospitality role, preferably within the leisure or holiday park industry.
• Strong leadership and team management skills, with experience in recruiting, training, and managing staff performance.
• Ability to manage budgets, control stock, and optimize profitability while achieving KPIs.
• Comprehensive understanding of food, beverage, and retail operations, including stock control and cellar management.
• Understanding of relevant legislation related to the sale of alcohol, food safety, and gambling.
• Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
• Strong knowledge of health and safety regulations, ensuring a safe and compliant working environment.
• Willingness to work a flexible schedule, including weekends, holidays, and peak periods as required.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.