Assistant Accommodation Manager

Sun, Inc.; Chichester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday discount

Restaurant discount

Life Insurance & GP

Eye care voucher

EAP programme

Gym membership discount

Employee referrals

Sales referral scheme

Mortgage advice

Company pension

Job summary

Park Holidays UK is seeking an Assistant Accommodation Manager in Chichester to support the Accommodation Manager in delivering exceptional guest experiences across our accommodations. The role emphasizes leadership of the cleaning team, maintaining high cleanliness standards, and ensuring safety compliance.

You will be accountable for guest interactions, training, and process improvements to uphold Park Holidays UK's reputation for quality hospitality and memorable holidays.

Qualifications

• Experience in hospitality or accommodation management is preferred, with focus on guest service and team management.
• Strong customer service skills and ability to resolve issues effectively.
• Excellent organisational skills to manage multiple tasks and priorities.
• Ability to lead, motivate, and train a team to high standards.
• Attention to detail to ensure accommodations meet the company standards.
• Knowledge of Health & Safety regulations including COSHH and ensuring compliance within the team.
• Clear communication, both written and verbal, with ability to complete paperwork accurately.

Responsibilities

• Prioritise guest experience and maintain professional interactions with guests.
• Greet guests in a professional and courteous manner representing the park.
• Meet and strive to exceed guest service standards.
• Assist the Accommodation Manager in supporting and training the cleaning team.
• Monitor cleaning standards and ensure tasks meet company standards.
• Ensure COSHH training and Health & Safety compliance within the team.
• Manage key process and ensure inventory and accommodations are ready for guest check-in.

Skills

Guest service

Customer service

Team leadership

Organisational skills

Attention to detail

Health & Safety knowledge

Communication

Problem solving

Job description

Compensation: 27,748 Per Annum
Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience. This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team. As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.

Job Duties

• Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
• Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
• Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
• Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
• Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
• Assist the Accommodation Manager in supporting and training the cleaning team to meet the company’s high standards.
• Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
• Ensure the cleaning team complies with the company’s Health & Safety standards, including COSHH training (for internal cleaning teams).
• Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
• Complete all relevant paperwork in accordance with company operating standards and legal requirements.
• Manage the key process, ensuring keys are always safeguarded and accounted for.
• Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
• Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
• Ensure that any missing inventory items are replaced prior to guest check-in.
• Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well-organised in compliance with Health & Safety regulations.

Requirements

• Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
• Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
• Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
• Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company’s standards.
• Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
• Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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