Retail Manager

Stratstone; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Bonus

Pension

Life assurance

33 days holiday

Discounts on cars/services

Salary sacrifice car

Volunteer day

Job summary

Stratstone BMW Tunbridge Wells is seeking a Retail Manager to lead the sales team and deliver outstanding customer experiences across the dealership. You will oversee the Sales Executive pipeline, ensure accurate data, and drive profitability while upholding FCA standards.

The role emphasizes coaching, training, and developing staff to maximise performance and customer satisfaction. A strong automotive sales background and team leadership are essential.

Qualifications

• Experience with automotive sales environments and dealer processes.
• Ability to analyse financial performance and prepare business reports.

Responsibilities

• Support Sales Manager in overseeing Sales Executive pipeline and data entry.
• Lead and coach Sales Executives to achieve targets and personal development.
• Ensure compliance with FCA regulations and finance & insurance standards.
• Drive department profitability and customer experience goals.
• Prepare regular business reports for Senior Management.

Skills

Sales team mgmt

Analytical mindset

FCA compliance

Profitability focus

Training & coaching

Automotive sales

Team collaboration

Job description

Retail Manager

Stratstone

BMW Tunbridge Wells

Competitive salary and bonus with company car, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you passionate about steering your team to success? Do you have an analytical mindset and strive to exceed targets? If so, you'll be a perfect fit at Stratstone

We love people who value exceptional customer experiences, in the same way that we do; Stratstone are committed to providing our customers with the highest level of service. As a Retail Manager, you'll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us.

What you'll bring to the role:

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• Supporting the Sales Manager in overseeing the Sales Executive prospect system, ensuring all information is being entered, updated, and used effectively.
• A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
• Motivation for achieving department profitability, finance, and customer experience objectives.
• An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Senior Management.
• Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
• Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.
• Sales staff management experience.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process