Assistant Manager

Salvation Army Trading Company

United Kingdom

On-site

GBP 18,000 - 24,000

Full time

14 days+

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Benefits offered by this job

Annual leave 26 days + BH

Virtual GP service

Excellent pension scheme

Company sick pay

Staff discount 25%

Wellbeing programme

Job summary

Salvation Army Trading Company Ltd (SATCoL) is seeking an Assistant Manager to support the daily operations of a busy donation centre and multiple shop locations. The role includes receiving donations, coordinating collections, and ensuring efficient processing and redistribution to SATCoL shops while promoting reuse and community engagement.

The successful candidate will manage customer queries, assist with opening/closing duties and contribute to recruiting and training volunteers and staff.

Qualifications

Excellent customer service skills and proactive attitude.
Ability to motivate and train volunteers and staff.
Willingness to engage with community and charity missions.

Responsibilities

Assist the manager with day-to-day running of all business areas.
Receive donations and organise collections from houses and other locations.
Coordinate processing and distribution to SATCoL shops and redistribution.
Support the repair and reuse service to divert items from landfill where possible.
Respond to queries from customers, head office and team; manage opening/closing of the centre.
Involve in recruitment and training of volunteers and staff.

Skills

Customer service

Innovative thinking

Adaptable

People development

Team leadership

Organisational skills

Job description

This is a Permanent , Full time vacancy that will close in 10 days at 23:59 BST .

The Vacancy

Do you want to work for the UK’s leading textile, recycling and clothing collection company, that passionately cares about its colleagues, stakeholders and the planet, whilst offering some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
Do you need a new challenge that not only helps you to develop your skills but is integral to the community?
If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!!
Did we mention, there is no evening or Sunday working too?!
Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the challenge of helping to run alarge-scale shop and Donation Centre, whilst being supported by an organisation that is at the top of their game within the charity retail market?

If this is you, read on!

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donations,as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

Are resilient, supportive, caring, hands on and enthusiastic
Possess a positive attitude in delivering exceptional customer service
Want to make a positive change
Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
Are adaptable; able to think on your feet
Have a passion for developing people
Have a keen interest in the environment and sustainability
Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

"Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.'– KB, Shop Manager

'Working forSalvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits

Annual Leave

Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service

Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10 pm, 7 days a week.

Excellent Pension Scheme

SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay

This is paid from the end of your probation period and increases during your employment with us.

Discounts

All colleagues are entitled to a 25% discount of all original, full priced products sold by SATCoL.

Wellbeing Commitment

Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits, please see attachmentfor details.

Why join Salvation Army Trading Company Ltd (SATCoL)?

Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.
Why I Work For SATCoL
Shop Manager

"I get the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis."

Why I Work For SATCoL
Area Collections Manager

"Working for SATCoL offers a great work/life balance, a competitive salary, great benefits, a welcoming team of like-minded individuals and the chance to make a real difference."