Retail Loss Prevention Officer - Customer Security & Growth

TK Maxx; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Uniform Provided

Job summary

TK Maxx is hiring a Loss Prevention Officer at our Silverburn store in Glasgow. This full-time role (37.5 hours) involves deterring loss on the sales floor, supporting a positive customer experience, and collaborating with the store team to maintain product security.

Previous customer-facing or security experience is a plus; training is provided to help you develop in this role. You'll be part of a fast-paced retail environment where your calm, proactive approach and strong communication will

Qualifications

• Experience in a customer-facing role within a fast-paced environment.
• Ability to handle conflicts and resolve issues calmly.
• Awareness of basic security principles and loss prevention practices.

Responsibilities

• Be a visible, friendly presence at store entrances to deter loss and support customers.
• Work with the store team to protect product security and assist with conflict resolution when required.
• Stay calm and professional under pressure while delivering excellent service.
• Be self-motivated, resilient and able to communicate effectively with colleagues and customers.

Skills

Customer service

Conflict resolution

Security awareness

Communication

Job description

TK Maxx is hiring a Loss Prevention Officer at our Silverburn store in Glasgow. This full-time role (37.5 hours) involves deterring loss on the sales floor, supporting a positive customer experience, and collaborating with the store team to maintain product security.

Previous customer-facing or security experience is a plus; training is provided to help you develop in this role. You'll be part of a fast-paced retail environment where your calm, proactive approach and strong communication will