Retail Logistics Assistant

Devon Air Ambulance; Exeter; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

25 days annual leave

Bank holidays (pro rata)

Pension scheme 6% contributions

Sick pay & wellbeing services

Job summary

Devon Air Ambulance is seeking a part-time Retail Logistics Assistant based at the Marsh Barton Exeter warehouse. You will drive charity vehicles, load/unload goods and support stock delivery across Devon’s charity shops, with weekend and bank holiday work.

The role requires hands-on logistics experience and strong customer-facing skills, offering a benefits package and DBS checks where applicable.

Qualifications

• Experience in logistics, delivery, retail support or similar hands-on roles.
• Self-motivated with excellent interpersonal communication and customer care skills.

Responsibilities

• Drive the Charity's vehicles including a van around Devon.
• Load and unload items and assist in stock deliveries and collections.
• Liaise with staff, volunteers and the public to arrange collections and deliveries.
• Maintain accurate records of stock movement and stock holding.
• Provide cover for the Retail Logistics Support Officer when needed.

Skills

Logistics coordination

Delivery driving

Retail support

Customer service

Job description

Salary: £15,778.87 per annum (based on a FTE of £26,298.12 per annum)

Hours: 22.5 hours per week– flexible, but will include weekends and bank holidays

Location: DAA Warehouse in Marsh Barton Exeter

Duration: Permanent

• Do you enjoy hands‑on work and being out and about across Devon each day?
• Are you confident driving a van and keen to use your skills to support a lifesaving charity?
• Are you someone who enjoys meeting shop teams, volunteers, and supporters while delivering great service?
• Do you have experience in logistics, delivery, retail support, or a similar hands‑on role?

The Role

Our Retail Logistics Team has an exciting opportunity to come and work with us as part of our Retail Team, based at our DAA Warehouse in Marsh Barton Exeter. We are seeking an organised and enthusiastic Retail Logistics Assistant to join us. You will be responsible for driving the charity’s transport for logistics purposes including loading and unloading items, assisting in the delivery and collection of stock, promotional materials and equipment from across our Charity Shops in Devon, to support the retail operation. Daily tasks will include:

• Driving the Charity's vehicles including a van around Devon.
• Physical ability to perform manual handling and lifting when required, ensuring safety standards are met.
• Providing cover in the absence of the Retail Logistics Support Officer (RLSO).
• Liaising with staff, volunteers, fundraisers and members of the public to arrange collections and deliveries.
• Maintaining accurate records of stock movement and stock holding.
• Assisting and supporting RLSO with managing collections and deliveries of stock for shops, promotional literature, materials and equipment, in a timely and cost‑effective manner.

The Candidate

We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience in a similar role is required with good problem‑solving ability and a readiness for the ever‑changing challenge that is charity retailing!

The Package

£13.45 per hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.