Retail Liaison & Scheduling Lead (Hybrid)

N2O; Maidenhead; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 23 days + bank holidays

Life Assurance

Employee wellbeing programmes

24/7 GP service

Private medical & dental after 2 years

Pension & cycle to work

Season Ticket Loans

Retail discount scheme

Onsite perks (gym, breakfasts, parking

Job summary

N2O, a Maidenhead-based creative brand experience agency, is seeking a Retail Liaison Manager on a fixed-term contract to December 2026. The role supports field operations, manages store outreach, schedules visits, and acts as a key contact for retail partners and Business Development Executives.

You will rely on strong communication, organizational skills, and CRM familiarity to keep bookings efficient, resolve issues promptly, and ensure excellent retailer relationships across the 121

Qualifications

• Experience in retail liaison, sales support, or similar roles.
• Strong communication skills to build professional relationships.
• Highly organised with attention to detail and the ability to manage multiple tasks.
• Familiarity with CRM or booking management systems.
• Able to work independently while collaborating with wider teams.
• Previous experience in retail or field sales is advantageous.

Responsibilities

• Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme.
• Manage communications and bookings for stores requiring face-to-face visits by a Field Operations Manager.
• Make reminder calls before scheduled visits.
• Utilise the internal BMS system to book, manage, and review store visit schedules.
• Monitor and optimise the booking schedule for efficiency.
• Escalate issues to TM Director/NFM/Account Team as required.
• Serve as helpline for store queries regarding the 121 programme.
• Support BDEs with store-related issues and escalate unresolved matters.

Skills

Retail liaison

Sales support

Outbound calls

Scheduling

CRM familiarity

Communication

Organisation

Tools

Booking systems

CRM systems

Job description

N2O, a Maidenhead-based creative brand experience agency, is seeking a Retail Liaison Manager on a fixed-term contract to December 2026. The role supports field operations, manages store outreach, schedules visits, and acts as a key contact for retail partners and Business Development Executives.

You will rely on strong communication, organizational skills, and CRM familiarity to keep bookings efficient, resolve issues promptly, and ensure excellent retailer relationships across the 121