Retail Liaison Manager (FTC)

N2O; Thatcham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Life Assurance

Employee Assistance Programme

Wellbeing Programme

Digital 24/7 GP Service

Private medical and dental after 2 yrs

Salary Sacrifice pension

Season Ticket Loans

Retail Discount Scheme

Free onsite gym

Free breakfasts

Free parking

onsite cafe

Job summary

N2O is an award-winning creative brand experience agency and part of Globe Groupe. The Retail Liaison Manager role supports field operations by managing store outreach, scheduling visits, and serving as the primary contact for retail partners and Business Development Executives.

This fixed-term full-time position runs through December 2026 with hybrid working options. You will conduct outbound calls to independent retailers to sign up for the 121 programme, coordinate visits with Field

Qualifications

• Experience in retail liaison, sales support, or similar role with outbound calls and scheduling.
• Strong communication skills to build and maintain relationships.
• Highly organised with attention to detail and ability to manage multiple tasks.

Responsibilities

• Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme.
• Manage communications and booking of a pipeline of stores requiring face-to-face visits from a Field Operations Manager (FOM).
• Make reminder calls to stores before scheduled visits.
• Utilise the internal BMS system to book, manage, and review store visit schedules.
• Monitor and optimise the booking schedule to ensure efficiency.
• Communicate with FOMs in a timely manner and troubleshoot schedule issues, escalating wider issues to the TM Director/ NFM/Account Team as required.
• Serve as a helpline for store queries and concerns regarding the 121 programme.
• Support Business Development Executive (BDEs) with store-related issues and elevate unresolved matters to internal teams.

Skills

Retail liaison

Outbound calls

Scheduling

Communication skills

Organisational skills

CRM/booking systems

Tools

CRM software

Job description

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

About the role:

The Retail Liaison Manager should be proactive and detail oriented. This role is crucial in supporting our field operations by managing store outreach, scheduling visits, and providing a key point of contact for retail partners and Business Development Executives. You will have excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution. This is a fixed-term full time position until end of December 2026.

• Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme
• Manage communications and booking of a pipeline of stores requiring face-to-face visits from a Field Operations Manager (FOM)
• Make reminder calls to stores before scheduled visits
• Utilise the internal BMS system to book, manage, and review store visit schedules
• Monitor and optimise the booking schedule to ensure efficiency
• Communicate with FOMs in a timely manner and trouble shoot schedule issues, escalating wider issues to the TM Director/ NFM/Account Team as required
• Serve as a helpline for store queries and concerns regarding the 121 programme
• Support Business Development Executive (BDEs) with store-related issues and elevate unresolved matters to internal teams

Experience in retail liaison, sales support, or a similar role involving outbound calls and scheduling.

Strong communication skills to build and maintain professional relationships.

Highly organised with attention to detail and the ability to manage multiple tasks.

Familiarity with CRM or booking management systems.

Ability to work independently while collaborating with wider teams.

Previous experience in retail or field sales is advantageous.

• Salary £28-£35k gross per annum
• Hybrid working opportunities
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.