Brand Experience Director — Hybrid Client Services Leader

N2O Limited; Maidenhead; Hybrid; GBP 76,500 - 93,500; Full time

Benefits offered by this job

Salary up to £85k (gross)

Hybrid working

23 days annual leave + bank holidays

Life assurance

Private medical after 2 years

Retail discounts

Employee Assist Programme

Onsite gym & parking

Regular socials

Recognition schemes

Salary sacrifice for commuting

Free onsite parking or shuttle

Job summary

N2O Limited, Maidenhead, is seeking an experienced Client Services Director to lead and develop a talented team responsible for delivering exceptional brand experience campaigns for world-class brands. The role blends strategic direction with operational delivery, ensuring on-brief, on-time and on-budget outcomes with strong commercial performance.

You will work closely with the Head of Client Services and agency teams to grow existing accounts, pursue new opportunities, and improve ways of

Qualifications

• Significant senior-level experience within a marketing, advertising, experiential, creative, design or branding agency environment.
• Proven experience leading and developing client services teams.
• Strong strategic thinking skills, with the ability to provide clear direction across complex accounts and campaigns.
• Excellent commercial awareness, including budget management, profitability, resource planning and margin improvement.
• Experience managing senior client relationships and influencing stakeholders at all levels.
• Confident communication, presentation and negotiation skills.
• A strong understanding of integrated campaign delivery, including creative development, operations, staffing and logistics.
• Experience using data, reporting and insight to monitor performance and identify opportunities for improvement.
• Ability to manage multiple priorities calmly and professionally in a fast-paced agency environment.
• Strong problem-solving skills with a solution-focused and collaborative approach.
• Up-to-date awareness of relevant market, regulatory and industry changes, including GDPR.
• A professional, personable and approachable style, with excellent attention to detail.
• UK driving licence and access to a car.

Responsibilities

• Lead and support a team of Account Directors, Senior Account Directors, Account Managers and Account Executives, creating an environment where people can perform at their best.
• Build and maintain strong senior-level client relationships, acting as a trusted partner and providing strategic counsel when required.
• Ensure the delivery of first-class client service across all accounts and projects.
• Oversee campaign delivery to ensure work is completed on brief, on time, within budget and in line with agreed profit expectations.
• Support the growth of existing accounts by identifying opportunities to increase spend and strengthen client partnerships.
• Contribute to new business opportunities and support pitches, tenders and client presentations where required.
• Use data, reporting tools and client feedback to monitor performance, identify efficiencies and improve ways of working.
• Work collaboratively with internal teams including Creative, Finance, Operations, Staffing and HR to ensure successful project delivery.
• Champion best practice across client servicing, sharing knowledge and supporting continuous improvement.
• Develop, coach and motivate team members, supporting their skills, confidence and career development.
• Act as a senior escalation point for complex client or departmental issues, resolving challenges professionally and commercially.

Skills

Senior leadership

Client services leadership

Strategic thinking

Budget management

Stakeholder management

Communication & negotiation

Campaign delivery

Data & insights

Team development

Problem solving

Job description

N2O Limited, Maidenhead, is seeking an experienced Client Services Director to lead and develop a talented team responsible for delivering exceptional brand experience campaigns for world-class brands. The role blends strategic direction with operational delivery, ensuring on-brief, on-time and on-budget outcomes with strong commercial performance.

You will work closely with the Head of Client Services and agency teams to grow existing accounts, pursue new opportunities, and improve ways of