Talent Manager
N2O Limited
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Benefits offered by this job
Job summary
N2O Limited is seeking an experienced Talent Manager to lead a team of Talent Management Executives responsible for booking promotional staff across brand activation campaigns. You will oversee staffing targets, uphold high booking standards, drive team performance and support ongoing development within a fast-paced environment.
Based in the UK, the role focuses on campaigns across roadshows, experiential activity and PR efforts, with a strong emphasis on client and contractor experience and
Qualifications
- Proven experience leading and developing high-performing teams.
- Strong coaching, mentoring and people development skills.
- Experience managing recruitment, attendance, performance and employee relations.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to prioritise deadlines.
- Proficient with Microsoft Outlook, Word and Excel.
- Customer service and stakeholder management experience.
- Excellent verbal and written English communication.
- Decision making and problem solving abilities.
- Positive, adaptable mindset focused on continuous improvement.
- Calm and effective under pressure.
Responsibilities
- Oversee recruitment and staffing for promotional campaigns across multiple channels.
- Lead and develop a team of Talent Management Executives to meet targets.
- Monitor performance data and implement improvements to processes.
- Collaborate with Campaign Management to align briefs, objectives and budgets.
- Manage contractor bookings, quality, and coaching feedback.
- Produce reports for senior management and drive operational excellence.
Skills
Tools
Job description
We are looking for an experienced and people-focused Talent Manager to lead a team of Talent Management Executives responsible for booking promotional staff across a wide range of brand activation campaigns, including roadshows, experiential activity and PR campaigns. Managing a team of around five Talent Management Executives, you will be responsible for ensuring campaign staffing targets are achieved, maintaining high booking standards, driving team performance and supporting the ongoing development of your team. This is a fast-paced role requiring strong leadership, excellent organisation skills and a passion for delivering outstanding service to both clients and contractors.
About us
N2O is an award winning brand activation marketing agency. We win fans for brands, wherever they are through creative brand experiences that engage the right consumers, at the right time – at home, in store, out of home or online. We work across FMCG, retail, health and beauty and luxury goods.
- Oversee the successful fulfilment of campaign staffing requirements.
- Ensure work is effectively prioritised, planned and allocated across the team.
- Monitor booking activity and performance data to maintain high fulfilment and quality standards.
- Liaise with Campaign Management teams to understand campaign briefs, objectives and budgets.
- Ensure vacant campaign shifts are filled with the most suitable contractors.
- Review and quality-check contractor bookings and suitability.
- Provide constructive feedback to contractors to encourage continuous improvement.
- Support and guide new contractors and those requiring additional coaching.
- Manage self-booking approvals, ensuring contractors match campaign requirements.
- Work closely with Quality Assurance teams to address performance concerns.
- Produce accurate reports and performance updates for senior management.
- Manage team rotas and holiday planning to maintain service levels.
- Contribute ideas and recommendations to improve systems, processes and contractor experience.
- Actively challenge existing ways of working and implement improvements.
- Act as a positive ambassador for both N2O and our clients.
- Proven experience managing and leading high-performing teams.
- Strong coaching, mentoring and people development skills.
- Experience managing recruitment, attendance, performance and employee relations matters.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to prioritise multiple deadlines in a fast-paced environment.
- Confident working with systems and technology, including Microsoft Outlook, Word and Excel.
- Strong customer service and stakeholder management experience.
- Excellent verbal and written English communication skills.
- Ability to make decisions independently and solve problems effectively.
- Positive, adaptable mindset with a focus on continuous improvement and change.
- Ability to remain calm and effective under pressure.
- Salary £30,000 - £35,000 gross per annum depending on experience plus bonus
- 23 days annual leave plus bank holidays increasing each completed year to 3
- Flex buy/ sell holiday scheme
- Life Assurance
- Retail Discount Scheme
- Employee Assistance and Wellbeing Programmes
- Digital 24/7 GP Service available from Day 1
- Free private medical and dental healthcare after 2 years of service.
- Salary Sacrifice pension/ cycle to work and car lease schemes
- Season Ticket Loans.
- Our Head Office location has multiple perks including a free onsite gym, free breakfasts, free parking, and an onsite cafe.
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