Retail Floor Experience Advocate

JD GROUP; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD GROUP is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, answer questions, replenishment, and maintain displays to high standards.

You will work collaboratively with colleagues in a fast-paced retail environment, supporting daily store operations and following health and safety requirements. A positive attitude and willingness to learn are essential.

Qualifications

• Able to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Willingness to learn and follow company processes.

Responsibilities

• Deliver a positive, welcoming experience for customers and provide product information as needed.
• Identify customer needs, recommend products, and promote complementary items.
• Maintain high standards of customer service and shop presentation.
• Keep fixtures and stock areas clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed.

Skills

Customer service

Communication

Teamwork

Adaptability

Organisational skills

Job description

JD GROUP is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, answer questions, replenishment, and maintain displays to high standards.

You will work collaboratively with colleagues in a fast-paced retail environment, supporting daily store operations and following health and safety requirements. A positive attitude and willingness to learn are essential.