Retail Floor Associate: Craft a Welcoming Store Experience

JD Sports Fashion; Rushden; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Fashion is seeking a Store Colleague to greet customers, assist with product information, and help run daily store operations on the shop floor.

You’ll work as part of a collaborative team, maintain high presentation standards, replenish stock, process transactions, and learn new skills in a fast‑paced retail environment.

This role offers staff discounts and development opportunities within the JD Group; your energy and personality will help us deliver an outstanding customer experience.

Qualifications

• Ability to adapt approach and communication style to different people
• Ability to engage positively with customers and colleagues
• Good organisational skills and the ability to manage tasks effectively
• Ability to work collaboratively
• Willingness to learn new skills and follow company processes and procedures

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisation

Teamwork

Willingness to learn

Job description

JD Sports Fashion is seeking a Store Colleague to greet customers, assist with product information, and help run daily store operations on the shop floor.

You’ll work as part of a collaborative team, maintain high presentation standards, replenish stock, process transactions, and learn new skills in a fast‑paced retail environment.

This role offers staff discounts and development opportunities within the JD Group; your energy and personality will help us deliver an outstanding customer experience.