Customer-First Retail Associate: Store Floor & Sales

JD Sports Fashion

Hounslow

On-site

GBP 12,000 - 17,000

Full time

3 hours ago
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Benefits offered by this job

Staff discount
Personal development

Job summary

JD Sports Fashion is seeking a Store Colleague to deliver outstanding customer experience on the shop floor, greet customers confidently, keep displays sharp, replenish stock, and uphold presentation standards.

You will work collaboratively with colleagues in a fast-paced retail environment, handling transactions, using in-store technology, and following health and safety requirements. This role offers development opportunities and a path to future careers within the company.

Qualifications

  • Ability to adapt approach and communication style to different people and situations.
  • Ability to engage positively with customers and colleagues.
  • Good organisational skills and the ability to manage tasks effectively.
  • Ability to work collaboratively.
  • Willingness to learn new skills and follow company processes and procedures.

Responsibilities

  • Deliver a positive and welcoming experience for customers, providing support and product information where required.
  • Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
  • Maintaining high standards of customer service.
  • Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
  • Replenish stock and ensure products are available and correctly displayed in line with company standards.
  • Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
  • Use in-store technology and systems to support customer enquiries and daily store operations.
  • Follow company policies, procedures, and health and safety requirements at all times.
  • Work collaboratively with colleagues to support the effective day-to-day running of the store.
  • Support with additional duties and tasks, as reasonably required.

Skills

Adaptability
Customer engagement
Teamwork
Organisation
Willingness to learn

Job description

JD Sports Fashion is seeking a Store Colleague to deliver outstanding customer experience on the shop floor, greet customers confidently, keep displays sharp, replenish stock, and uphold presentation standards.

You will work collaboratively with colleagues in a fast-paced retail environment, handling transactions, using in-store technology, and following health and safety requirements. This role offers development opportunities and a path to future careers within the company.

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